Tam Tran
Olympia,USA
Summary
Network and Systems Administrator with 7 years of experience supporting multi-site enterprise environments, specializing in secure network design, Microsoft 365 and Azure cloud administration, and advanced user support. Proven expertise in managing LAN/WAN/Wi-Fi networks, implementing mobile device management (MDM) with Intune, and optimizing hybrid cloud solutions. Adept at ensuring uptime, security, and compliance by combining technical acumen with clear communication and collaboration across diverse teams. Bachelor’s in Cybersecurity (in progress, Aug 2025).
Overview
8
8
years of professional experience
Work History
IT System Administrator
Green Thumb Nursery
Olympia, WA
01.2018 - Current
- Design, implement, and maintain LAN/WAN and Wi-Fi infrastructure for 3 business sites serving over 150 users, ensuring 99.9% uptime.
- Administer Microsoft 365 tenant and Azure cloud services (Exchange Online, Entra, Defender, SharePoint, Teams) and enforce MDM policies using Intune.
- Configure and maintain network hardware: switches, routers, firewalls, and servers. Optimize routing, VPN connections, and security configurations.
- Implemented proactive monitoring solutions to track performance, detect anomalies, and prevent outages.
- Harden Linux and Windows servers per CIS benchmarks and NIST standards; deployed PKI for secure communications.
- Provide advanced user support across hardware, software, and cloud services. Resolved over 95% of issues on first contact.
- Coordinate with external vendors and cross-functional teams on infrastructure upgrades and new technology rollouts.
- Respond to security incidents, analyze logs, and assist with digital forensics to improve future resilience.
- Develop and maintain network diagrams, standard operating procedures, and documentation for audits and knowledge transfer.
- Conduct anti-racism and cultural competency training alongside IT department meetings to foster inclusive practices.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH08.2025
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2023
Skills
- Microsoft 365 Tenant & Azure Administration
- Wi-Fi Network Design & Troubleshooting
- DHCP
- DNS
- VPN
- TCP/IP
- SMTP
- Network Routing & Switching (LAN/WAN)
- Firewalls
- IDS/IPS
- PKI Management
- Mobile Device Management (MDM, Intune)
- Endpoint & Cloud Security (NIST, Zero Trust)
- User & Desktop Support (Windows/Linux)
- Network Monitoring Tools & Incident Response
- Documentation & Network Diagrams
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
- Vendor Coordination & Procurement
- Culturally Competent Team Collaboration
- Hardware troubleshooting
- System security
- Remote support
- Virtualization technologies
Certifications And Tools
- Microsoft 365 & Azure Administration (Hands-on)
- PowerShell, Bash, Python scripting
- Wireshark, Nmap, Kali Linux
- Active Directory, PKI, VLANs
- Cisco and Ubiquiti network equipment
- Network and endpoint monitoring tools
Project Highlights
- Designed detection logic in Snort for SQL Injection and malware traffic.
- Automated security operations with orchestration scripts and reduced false-positive alerts.
- Configured Active Directory Certificate Services (ADCS) and managed digital certificates in hybrid environments.
- Enhanced business continuity by implementing automated backups and disaster recovery strategies.
Timeline
IT System Administrator
Green Thumb Nursery
01.2018 - Current
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Science - Cybersecurity
Southern New Hampshire University
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