Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Tama Dorce
Orlando,FL
Summary
Overview
10
years of professional experience
Work History
Concentra Urgent Care
Customer Service Representative
09.2013 - 02.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Spectrum
Technical Support Representative
03.2017 - 12.2022
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to 150 technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
AT&T
Sales Representative
05.2022 - Current
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Education
Seminole State College of FloridaSanford, FL
Associate of Arts
08.2013
University Overview
- Honoree of society
- academic recognitions
- summa cum laude graduate
Skills
- SamplinKnowledge
- Technological Knowledge
- Customer Relations
- Prospecting and Cold Calling
- Online Chat
- Customer Retention Abilities
- Prospecting Skills
- Educational Opportunities
- Inside and Outside Sales
- Google Docs
- Microsoft PowerPoint
- Performance Improvement
- Sales Expertise
- Microsoft Access
- Upselling Techniques
- Presenting Information
- Quote Information
- Post-Sales Support
- Prioritizing Workflows
- Retention Strategies
- Needs Understanding
- Reading Comprehension
- PCI (Payment Card Industry)
Languages
creole
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
AT&T
05.2022 - Current
Technical Support Representative
Spectrum
03.2017 - 12.2022
Customer Service Representative
Concentra Urgent Care
09.2013 - 02.2017
Seminole State College of Florida
Associate of Arts
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