Tama Kotkiewicz
Halifax,PA
Summary
Dynamic and accomplished Business Office Administrator with over 25 years of experience driving daily objectives and long-term goals across diverse office environments. Expertise in financial management and operational accounting, complemented by advanced analytical skills, enables effective optimization of processes and resource allocation. A strong commitment to enhancing productivity and service quality is demonstrated through strategic planning and continuous process improvements. Recognized for exceptional communication, project management, and organizational abilities, consistently excelling in fast-paced settings while proactively addressing challenges to support team success.
Overview
25
25
years of professional experience
Work History
Administrative Assistant/Billing Coordinator
Lavery Law
12.2021 - Current
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Processed and reviewed billing statements to ensure accuracy and compliance with legal standards.
- Coordinated with clients to resolve billing inquiries and discrepancies efficiently.
- Managed invoicing using law firm management software to optimize workflow and tracking.
- Streamlined billing processes, reducing turnaround time for invoice generation significantly.
- Collaborated with attorneys to prepare detailed client billings reflecting services rendered accurately.
- Implemented best practices for document management related to billing information and records retention.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on client bills.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
Business Office Administrator
Valley Ag & Turf, L.L.C.
07.2000 - 01.2019
- Executed all daily financial operations company wide, including budgets, bookkeeping, accounts payable, accounts receivable, supplies, inventory, records management, payroll processing, payroll taxes, insurances and 401k.
- Responsible for administrative staffing, recruiting, interviewing trainings and on-boarding all personnel.
- Responsible for administrative support for the Vice President/General Manager.
- Created a year-end audit book for CPA firm to control and reduce audit costs.
- Prepared monthly as well as year-end financial statements.
- Supported various financial modeling activities, including acquisition analysis, new market investment, pricing and costs for deal analysis.
- Oversaw training, implementation and maintenance of all software.
- Responsible for the property management of all five locations.
- Increased day to day operational activities through advanced administrative and analytical skills.
- Collaborated with CPA's and created and implemented effective accounting systems, best practices and policies.
- Managed all forecasting and strategic supply planning.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Assisted with coordination and hosting of company events.
- My husband and I sold Valley Ag & Turf as John Deere was expanding to larger dealerships.
Office Manager
Pugliese Associates, Inc.
04.2019 - 10.2021
- Executed all daily financial operations of the Firm, including bookkeeping, accounts payable, accounts receivable, supplies, inventory, records management, payroll processing, payroll taxes, insurances and 401k.
- Responsible for administrative staffing, recruiting, interviewing, training and on-boarding all new personnel.
- Responsible for administrative support for the President of the Firm.
- Prepared monthly, as well as, year-end financial statements.
- Provides training, implementation and maintenance of all software and hardware.
- Prepare contracts and proposals for clients and potential clients.
- Administrative contract person for all clients.
- Facilities Management.
- Responsible for maintaining and updating the Firm’s website.
- Responsible for registration and expense reporting to the Pennsylvania Department of State.
- Assisted with the coordinating and hosting of fund-raising events.
- Managed scheduling and coordination of meetings, optimizing team productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Bachelor of Social Science - Public Policy
The Pennsylvania State University
Pennsylvania05-1985
Associate of Science - Criminal Justice/Police Administration
Harrisburg Area Community College
Harrisburg, PA05-1983
Skills
- Financial reporting
- Workforce coordination
- Proficient in MS Office Suite
- Advanced Microsoft Excel Skills
- Strong Verbal Communication Skills
- Maintains composure in challenging situations
- Project Management
- Excellent Organization Skills
- Excellent Multi-tasking Skills
- Service-oriented
- Notary Public
- Self-motivated team member
Timeline
Administrative Assistant/Billing Coordinator
Lavery Law
12.2021 - Current
Office Manager
Pugliese Associates, Inc.
04.2019 - 10.2021
Business Office Administrator
Valley Ag & Turf, L.L.C.
07.2000 - 01.2019
Bachelor of Social Science - Public Policy
The Pennsylvania State University
Associate of Science - Criminal Justice/Police Administration
Harrisburg Area Community College