Tama Mathis
Cedar Lake
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes. Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Behavioral Skill Building, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Response Specialist
Midwest Center for Youth and Family
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within expectations.
- Improved team collaboration by initiating regular strategy meetings.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Increased efficiency by automating routine tasks with software solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected unit area to verify proper equipment operation and report any issues found.
- Provided reporting for behavior analysis to support of team decision-making.
- Training new hires in procedures while working with patients.
Manager
Long John Silvers
06.2014 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelors of Science - Business Administration
Indiana University Northwest
Gary, IN05.2019
High School Diploma - undefined
Hanover Central Highschool
Cedar Lake, IN06.2014
Skills
- Time Management Skills
- Critical Thinking Skills
- Excel and Word Document Skills
- Interpersonal Skills
- Organizational skills
- Expert problem solving
- Documentation management
- Management collaboration
- Root-cause analysis
- Emergency response
- Team collaboration
- Compliance monitoring
- Knowledge sharing
- Analytical thinking
- Customer relations
Accomplishments
- EMPLOYEE MORAL
- Boosting moral on shifts when stress is high.
- Including employees in decisions and giving them a voice for upper management.
- INTRODUCED NEW SYSTEMS TO PROVIDE EFFICIENCY
- Created guiding documents for audits and daily documentation to ensure consistency.
- Training staff in documentation to ensure consistency and accuracy.
- Problem solving ad critical thinking during crisis moments.
- Working with staff to take a dangerous environment and turn it into a safe environment
- Problem solves issues with residents who are creating an unsafe environment.
- Working with Supervisors to help fill gaps in the schedule to ensure safety of staff and residents.
Certification
- CPR Certified
- Handle with care Certified
Timeline
Behavioral Response Specialist
Midwest Center for Youth and Family
07.2021 - Current
Manager
Long John Silvers
06.2014 - 07.2021
High School Diploma - undefined
Hanover Central Highschool
Bachelors of Science - Business Administration
Indiana University Northwest
CPR Certified through the Red Cross
Certified for CPR and AED kits Used
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