Tamachia"MiMi" Butler
Customer Support Agent
Hammond,LA
Summary
Accomplished Call Center Customer Service Agent with over 10 plus years experience receiving over 100 great customer services reviews, number one Call Center AT&T Account Manager sales person for the Southeast region also, skilled Local Talent Agent experienced in identifying the needs of the clients/fans and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Local Agent Manager
F.W.M Management
07.2015 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
- Secured high-profile clients by implementing effective talent scouting and relationship-building strategies.
- Increased client bookings through strategic marketing efforts, including social media promotion and targeted outreach.
Customer Service Representative
First Guaranty Bank Call Center
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered 10 plus calls per hour, exceeding target call rates by 16%
- Maintained a professional, friendly demeanor with customers at all times, receving 130 plus positive customer reviews
- Established knowledge of protocols, answering customer inquiries, and reducing wait time by 7 minutes
- Assisted all customers with banking products such as, Bill pay, Credit Credit Card payments, Debt Card issues, password reset, online banking support, Mortgage Payments/inquiries, Checking/Savings account inquires, enroll in courtesy pay, address change, and loan products;
Education
High School Diploma -
C.L.C.
Houston, TX06.1992
Skills
- Marketing Management
- Contract Negotiations
- Lead Prospecting
- Performer Promotion
- Human Relation Communication
- Typing 40-50 wpm
- Banking Experience
- Sales
Timeline
Customer Service Representative
First Guaranty Bank Call Center
07.2023 - 01.2024
Local Agent Manager
F.W.M Management
07.2015 - Current
High School Diploma -
C.L.C.
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