Tamadja Gardner
St. Louis,MO
Summary
I am a highly organized and effective Business Development Representative with a strong history of Business Development and fulfilling role responsibilities. I have skills in providing patient outreach and communications. With over 10 years of strong dedication to helping clients, I excel in both team environments and alone. I have the proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerk
East Saint Louis Housing Authority
06.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Conducted detailed quality inspections for housing processes to ensure compliance with housing standards and regulations.
Business Development Executive
Great AuPair
01.2024 - 06.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased sales revenue by identifying new business opportunities and establishing strong relationships with key clients.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Improved overall client satisfaction ratings by providing exceptional post-sale support services such as regular checkinsfollowups.
PSR SPECIALIST
Peoples Health Center
12.2021 - 02.2024
- Schedule and set appointments and provide consistent weekly services
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Developed engaging workshops focused on skill-building activities such as goal-setting, stress management, or conflict resolution techniques.
- Submit progress notes, treatment plans, and service provider logs within set forth-required timeframes.
- Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
CUSTOMER SERVICE MANAGER
Parallon
06.2016 - 11.2021
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Identified operational and performance issues and worked with managers to resolve concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
DIETARY
University Nursing & Rehabilitation Center
03.2013 - 06.2016
- Coordinated nutritional care with other healthcare team members and delegated responsibilities related to diet management
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
Education
SALES DEVELOPMENT REP -
CourseCareers
High School Diploma in General Studies -
Granite City High School
Granite City, ILSkills
- Prospecting
- Cadence
- SPIN
- ANT
- Cold Emailing
- Cold Calling
- LinkedIn Outreach
- Salesforce CRM
- HubSpot CRM
- Salesloft
- ZoomInfo
- Sales and Marketing
- Team Leadership
- Customer Service
- Training and mentoring
Certification
- Certified Sales Development Representative - December 2023
Timeline
Clerk
East Saint Louis Housing Authority
06.2024 - Current
Business Development Executive
Great AuPair
01.2024 - 06.2024
PSR SPECIALIST
Peoples Health Center
12.2021 - 02.2024
CUSTOMER SERVICE MANAGER
Parallon
06.2016 - 11.2021
DIETARY
University Nursing & Rehabilitation Center
03.2013 - 06.2016
SALES DEVELOPMENT REP -
CourseCareers
High School Diploma in General Studies -
Granite City High School
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