Tamahjiaa Johnson
Rockford,IL
Summary
Dedicated Certified Nursing Assistant with expertise in patient care, vital signs monitoring, and compassionate support. Committed to enhancing patient comfort and safety while maintaining HIPAA compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bickford Assisted Living
Rockford, IL
09.2025 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
On Point Health Care Services
Durand, IL
04.2024 - 04.2026
- Trained new staff on best practices for patient handling, infection control, and safety protocols.
- Ensured compliance with regulatory standards by maintaining a clean and organized care environment.
- Facilitated communication between patients and healthcare providers to enhance overall care experience.
- Developed strategies to improve patient satisfaction through attentive listening and responsiveness to needs.
Certified Nursing Assistant
PRN Healthcare
Rockford, IL
04.2024 - 04.2026
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
CNA
Supernurses
Rockford, IL
04.2024 - 12.2025
- Provided compassionate patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Trained new CNA staff in best practices for patient care and safety protocols.
Certified Nursing Assistant
Kind Staffing
Rockford, IL
04.2024 - 03.2025
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs, reported changes to nursing staff, and maintained accurate patient records.
- Assisted in mobility support for patients, enhancing their physical independence and promoting recovery.
- Collaborated with healthcare teams to implement individualized care plans tailored to patient needs.
Patient Service Representative
Orthoillinois
Rockford, IL
12.2021 - 05.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted patients with insurance verification and benefit explanation, improving overall service quality.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance and data integrity.
- Responded to patient inquiries promptly, enhancing communication and patient satisfaction rates.
Pharmacy Help Desk Agent
Alorica
Rockford, IL
07.2021 - 12.2021
- Resolved technical issues for customers via phone, chat, and email support.
- Documented and tracked customer inquiries to enhance knowledge base accuracy.
- Collaborated with cross-functional teams to streamline problem resolution processes.
- Provided training and mentorship to new team members on support protocols.
Customer Service Representative
Caliber Collision
Rockford, IL
03.2021 - 07.2021
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Managed high-volume calls, efficiently addressing concerns and providing timely solutions.
- Collaborated with teams to streamline processes, improving service delivery and response times.
- Trained new staff on customer service protocols, ensuring adherence to company standards.
Production Leader
McDonald's
Loves Park, IL
04.2016 - 11.2020
- Oversaw daily operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored team members on efficient production processes and customer service excellence.
- Developed and implemented workflow improvements that enhanced order accuracy and reduced wait times.
- Coordinated inventory management, ensuring timely stock replenishment and optimal product availability.
Caregiver
Lincolnshire Memory Care Place
Loves Park, IL
05.2018 - 03.2019
- Provided compassionate care and support to residents with memory impairments.
- Assisted in daily living activities, promoting independence and dignity for each resident.
- Implemented personalized care plans in collaboration with multidisciplinary teams.
- Monitored residents' health conditions, reporting changes to nursing staff promptly.
Education
High School Diploma -
Auburn High School
Rockford, ILSkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Compassionate
- Basic life support
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- End-of-life care
- Adaptable
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Ambulation assistance
- Healthcare ethics
- Inpatient care
- Patient relationship building
- Responding to emergencies
- Supporting personal needs
- Maintaining privacy
- Trustworthy companion
- Colostomy care
- Complex Problem-solving
- Feeding assistance expert
- Patient management
- Specimen collection
- Light housekeeping
- Valid [state] driver's license
- Patient relations
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Certified Nursing Assistant
Bickford Assisted Living
09.2025 - Current
Certified Nursing Assistant
On Point Health Care Services
04.2024 - 04.2026
Certified Nursing Assistant
PRN Healthcare
04.2024 - 04.2026
CNA
Supernurses
04.2024 - 12.2025
Certified Nursing Assistant
Kind Staffing
04.2024 - 03.2025
Patient Service Representative
Orthoillinois
12.2021 - 05.2024
Pharmacy Help Desk Agent
Alorica
07.2021 - 12.2021
Customer Service Representative
Caliber Collision
03.2021 - 07.2021
Caregiver
Lincolnshire Memory Care Place
05.2018 - 03.2019
Production Leader
McDonald's
04.2016 - 11.2020
High School Diploma -
Auburn High School