Tamaia L Lynch
Beverly,MA
Summary
Goal-driven Practice Manager well-versed in recruiting, training and managing employees to provide exceptional patient and client care. Highly organized and hardworking with excellent planning and management skills.
Overview
27
27
years of professional experience
Work History
Hospital Manager
Have A Heart Animal Hospital
Haverhill, MA
06.2020 - 12.2021
- Created 16.5% year over year growth compared to the budgeted 6%
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Monitored expenses to suggest cost-effective alternatives
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Developed policies and procedures for effective pharmacy management.
Practice Manager/Operations Manager
North Andover Haverhill Animal Hospital
Andover, MA
09.2019 - 02.2020
- Promoted client-centered environment, facilitating programs and processes to meet client needs
- Maintained practice philosophy for attracting new clients and retaining existing clients
- Facilitated resolution of client problems doctors, or other staff members cannot finalize
- Scheduled and coordinated regular performance reviews
- Supervised usage of practice software to ensure client records were entered consistently and correctly
- Established inventory control system to assure adequate stocks of supplies are available; negotiates best prices
- Planned and conducted staff meetings
- Promoted cooperative working environment among staff members; understands value of teamwork; showed enthusiasm and willingness to perform as necessary to help practice function as unit
- Trained interns and newly hired team members on office procedures and computer system
- Addressed and remedied all patient or team member issues
- Assisted with regulatory issues such as compliance
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
Hospital Manager
All Creatures Animal Hospital
Dunwoody, GA
06.2017 - 08.2019
- Coordinated review, revision and creation of operational policies within hospital
- Reviewed payroll and daily budget with Medical Director
- Restraint as needed, phlebotomy, place IV catheters
- Prepared and conducted weekly department and staff meetings
- Created annual goals, objectives and budgets to reduce overall facility costs
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Practice Manager
Community Animal Clinic
Powder Springs, GA
04.2016 - 09.2016
- Maintained inventory, interviewed and trained all new hire positions including: Receptionists, Veterinary Assistants, and Kennel Assistants
- Created phase training manuals to help assist with the training process, created a Code of Conduct and Standard Operating Procedure Manuals for each position.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
Practice Manager
Banfield Pet Hospital
East Point, GA
12.2013 - 03.2016
- Interviewed, hired, and developed associates by creating Personal Development Plans
- Evaluated the hospital's progress, processes, and productivity
- Budgeted and planned for the hospitals staffing needs, scheduled associates, coordinated time off, and managed continuing education needs
- Trained associates on how to educate clients on the benefits of the Optimum Wellness Plans, preventative care, and pet health care needs
- After the first year of being the Practice Manager revenue was increased overall by 2.3%, and by the end of the second year increased by 4.5%
- Optimum Wellness Plan add-on options in one fiscal year went from 1.7% to 33%
- At the end of my tenure the options rate had risen to 52%, the highest in any market.
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Randolph Macon College
Ashland, VASkills
- Time Management
- Verbal and Written Communication
- Human Resources Management
- Financial Operations Oversight
- Patient Care Assessment
- Clinical Quality Program Standards
Timeline
Hospital Manager
Have A Heart Animal Hospital
06.2020 - 12.2021
Practice Manager/Operations Manager
North Andover Haverhill Animal Hospital
09.2019 - 02.2020
Hospital Manager
All Creatures Animal Hospital
06.2017 - 08.2019
Practice Manager
Community Animal Clinic
04.2016 - 09.2016
Practice Manager
Banfield Pet Hospital
12.2013 - 03.2016
Bachelor of Business Administration (BBA) - Human Resource Management
Randolph Macon College
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