Tamaira Velasco

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Communicated directly with doctors offices via telephone, fax and email.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Processed Prior Authorization for Clients in the back end building the PA for Clients . Communicating with the Liaison and Account Manager via email for PA Processing.