Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tamairah Kelly-Johnson

Tamairah Kelly-Johnson

Houston,TX

Summary

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

More than 10 years of Customer Service. Good eye for detail, well organized and skilled in setting priorities. I am a highly driven quick learner with exceptional organizational skills. In my prior and current experience, I have mastered the ability to provide excellent customer service. I have also experience with high levels of inbound calls while maintaining appointments and assisting with insurance calls. I always take the initiative to develop new systems of any work duties. I am also an effective problem solver. Highly motivated to achieve set goals. Successful in mastering new skills through hands-on experience. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in different expertise standards and regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Funding Specialist

National Seating & Mobility
06.2023 - Current
  • Managed different queues (DR queue and pending)
  • Responded promptly to the physician’s inquiries concerning incomplete or inaccurate documentation.
  • Communicates process updates and escalations while gathering necessary information from branch staff, referral sources, physicians, therapists, RTSs, and clients.
  • Collects and reviews documentation for funding packages, including but not limited to accurate prescriptions, Letters of Medical Necessity (LMN), RTS evaluation information, price lists, and relevant forms such as AOB, ABN, CMN and rental or purchase letters.
  • Review denials to identify necessary actions for resolution.
  • Collects any necessary missing demographic information and verifies the accuracy of all client details (Minimum Documentation Requirement) before entering them into the work order.
  • Please confirm the client's most recent date of sighting with the MD office prior to requesting any documentation.
  • Maintain communication with family members regarding case updates, ensuring the exchange focuses on case progress, pending documentation, and requested information needed to complete the process.

Admin Assistant/Customer Service Rep Team Lead

Travis Medical/ National Seating & Mobility
06.2018 - 06.2023
  • Complete a report every morning to reach a monthly goal.
  • Train new hires in different departments at our company.
  • Assisting clients with insurance coverage on repairs and new equipment.
  • Manage different tasks/duties in a timely manner every day for my assigned persons.
  • Ensures smooth Coordination and Communication of Mobility Evaluations.
  • Screening phone calls and routing callers to the appropriate department/person.
  • Receives New Referrals from UnitedHealthcare and other insurance clients may have for DME equipment.
  • Plan and organize an appropriate time frame for scheduling meetings/appointments.
  • Contact different vendors for an update on orders.
  • Communicate with insurance companies about coding errors, disputes and verifying insurance eligibility.
  • Assign and sequence all codes for the right Equipment.
  • Review of medical documentation, submission and follow-up of prior authorizations.
  • Complete a quarterly, monthly and weekly inventory.

Leasing Consultant

BG Staffing
05.2016 - 11.2019
  • Coordinate move-in’s and move- out
  • Achieving maximum service satisfaction with tenants
  • Create and submit work orders requests to the maintenance dept.
  • Follow up on maintenance process with residents
  • Complete leasing packages
  • Collects rent, maintaining property and facilities, and lease closings

At Your Service/Guest Expert Service

Marriott Marquis
12.2016 - 06.2018
  • Always Providing great customer service with friendly manner
  • Operates hotel communication systems, such as telephones, switchboards, intercom, and two-way radio
  • Answering incoming calls, provides information, and greet callers, and taking messages if needed
  • Route emergency calls appropriately if necessary
  • Relay and route written and verbal messages
  • Refer quests to appropriate departments to resolve complaints or provide and questions
  • Contacts housekeeping and engineering
  • Check- in and check-out’s

Receptionist

South Loop Hyundai
06.2014 - 04.2016
  • Customer Service, Greeting, Transfer customers call
  • Set up appointments and Contact customers
  • Creates License Plates and Issues Out License Plates
  • Order supplies, business cards if needed for sales
  • Create, Book, and Close technician tickets for payroll
  • Contact vendors for warranty payments

Accountant Intern

Community Health Choice
08.2012 - 08.2013
  • Scan, File Invoices, Organize checks by names
  • Call providers about checks corrections

Education

B.S. - Construction Project Management

Texas Southern University - Jesse H. Jones School of College of Science, Engineering & Technology
Houston, Texas
06-2027

High School - undefined

James Madison High School
Houston, Texas
06.2013

Certified - Leasing 101

Houston Apartment Foundation
Houston, Texas
06.2016

Skills

  • Customer service
  • Funding authorization process
  • Call center operations
  • Administrative support
  • Insurance coverage verification
  • Coverage and authorizations
  • Prior authorization processing
  • Insurance claim forms review
  • Leasing and sales
  • Phone and email etiquette
  • Teamwork and collaboration
  • Multitasking Abilities

Certification

  • Certified Houston Apartment Foundation, Leasing 101 - June 2016

Timeline

Funding Specialist

National Seating & Mobility
06.2023 - Current

Admin Assistant/Customer Service Rep Team Lead

Travis Medical/ National Seating & Mobility
06.2018 - 06.2023

At Your Service/Guest Expert Service

Marriott Marquis
12.2016 - 06.2018

Leasing Consultant

BG Staffing
05.2016 - 11.2019

Receptionist

South Loop Hyundai
06.2014 - 04.2016

Accountant Intern

Community Health Choice
08.2012 - 08.2013

High School - undefined

James Madison High School

B.S. - Construction Project Management

Texas Southern University - Jesse H. Jones School of College of Science, Engineering & Technology

Certified - Leasing 101

Houston Apartment Foundation