TAMAIYA WATTS
Forsyth,GA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with a upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Voya Financial
Atlanta, GA
08.2021 - 03.2024
- Demonstrated strong analytical, problem-solving, and interpersonal skills.
- Managed and documented customer interactions, transactions, comments, and complaints for client retirement accounts.
- Provided comprehensive financial planning advice and strategies to equip clients with the knowledge needed for making informed choices and preparing for retirement.
- Processed contribution limits, loans, withdrawals, vesting, rollovers and fund-to-fund transfers within clients' specific retirement plans.
- Demonstrated calm and effective communication skills in handling customer inquiries through telephone and email channels, contributing to positive company image.
- Generated spreadsheets on loan limits, payback options, and time frames for repayment.
- Assisted new hires with enrolling in specific retirement plans and explained policies and perks of each type of plan.
- Ensured proper functioning of online profile for clients to access and monitor financial performance, forecasts, tax forms, and deposit status effectively through the website.
- Processed retirement applications over the phone with clients to ensure they are prepared to receive their pension upon retirement.
CSR - Customer Service Representative
Total System services (TSYS)
Columbus, GA
03.2016 - 08.2021
- Displayed an extensive knowledge of mathematics, highlighting interest and account management as key areas of expertise.
- Assisted customers with credit card application process from start to finish
- Responded to member calls regarding lost or stolen cards by promptly issuing replacement bank cards.
- Ensured data security by gathering and recording customer details with utmost confidentiality.
- Communicated with current bank customers via phone to discuss account changes and propose possible options
- Provided detailed explanations and assistance to members who required clarification on their bank statements.
- Processed monthly balance payments via phone.
- Managed the creation and maintenance of fraud cases for members, providing regular updates on the progress of investigations.
- Redeemed loyalty points for the members.
- Nurtured connections with established customers to identify new needs, match offerings, and drive sales.
Hotel Front Desk Clerk
La Quinta Inn & Suites In
Forsyth, Georgia
02.2014 - 03.2016
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted guests with check-in and check-out procedures as needed.
- Greeted guests in a professional and friendly manner.
- Managed cash drawer according to established accounting guidelines.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Maintained daily records of room availability and rates.
- Processed payments from customers for room charges and incidentals.
Education
High School Diploma -
Mary Persons High School
Forsyth, GA05.2013
Skills
- Filing
- Transcription
- Billing
- VPN
- Troubleshooting
- Microsoft Window
- Customer service
- CAD
- Quality assurance
- Record keeping
- Help desk
- Data entry
- Spreadsheets
- Customer Relationship Management
- Salesforce
- omni
- CRM Software
- Complaint resolution
- Account updating
- Paperwork Processing
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Building rapport
- Quality Assurance Controls
- Typing proficiency
- Call Center Operations
- Administrative Support
Certification
Driver's License
References
References available upon request.
Timeline
CSR - Customer Service Representative
Voya Financial
08.2021 - 03.2024
CSR - Customer Service Representative
Total System services (TSYS)
03.2016 - 08.2021
Hotel Front Desk Clerk
La Quinta Inn & Suites In
02.2014 - 03.2016
High School Diploma -
Mary Persons High School
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