Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tamajain Alexander
Pasadena,CA
Work Preference
Summary
Results-driven professional with extensive experience in high-volume administrative operations and account management. Proven ability to enhance operational efficiency and achieve a 25% revenue increase through strategic account management. Committed to delivering high-standard client service in corporate environments, with a strong aptitude for managing complex scheduling, resolving escalations, and maintaining meticulous records. Leverages strong communication and problem-solving skills to effectively meet organizational objectives in dynamic, fast-paced settings. Eager to contribute expertise and drive results in a challenging new role.
Work History
Administrative Freelancing
Self-employed
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility
- Managed contract-based administrative tasks and property oversight for residential clients.
- Coordinated schedules and collaborative digital workspaces for peer professional development groups
- Completing advanced Excel certification, specializing in pivot tables and macros, with anticipated completion in June 2026.
- Skilled at working independently and collaboratively in a team environment.
Senior Administrative Associate
United Parcel Service (UPS)
10.2021 - 03.2024
- Reviewed and validated invoices, orders, and expense reports for accuracy and completeness.
- Oversaw accounts payable aging reports for 15 accounts, ensuring timely vendor payments.
- Responded promptly to vendor inquiries, resolving invoice and payment issues.
- Maintained organized and accurate filing systems, improving document retrieval efficiency.
- Coordinated complex scheduling for executive leadership, ensuring optimal resource allocation and conflict resolution.
- Oversaw resolution of 90-day payment discrepancies for Southern California offices. Led efforts to rectify billing errors exceeding $100,000.
Private Care & Financial Administrator
Private Caregiver / Family Support
04.2010 - 09.2021
- Managed an average monthly budget of $4,166.00 for medical expenses, housing, and incidentals, ensuring 100% on-time payments of all utilities and bills.
- Managed an annual household and healthcare budget of over $50,000 handling all billing, insurance claims, and negotiation with durable medical equipment provider.
- Acted as the primary advocate and administrator for patient services; demonstrated strong conflict resolution skills by intervening with the insurance provider to secure policy reinstatement after a payment error.
Senior Account Manager
Bank of America
05.2007 - 03.2010
- Cultivated strong client relationships, achieving a 45% client retention rate.
- Identified upselling opportunities, leading to a 25% annual increase in revenue.
- Developed tailored financial solutions to meet diverse client needs and objectives.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
Education
No Degree - General Studies, Coursework Information Systems and Software
Pasadena City College
Pasadena, CASkills
- FLOTE CRM proficiency
- Accounts payable oversight
- Effective conflict resolution
- High-volume call management
- Excel proficiency
- Email management
- Experienced with Word
- Team collaboration
- Positive mindset
- Cross-functional teamwork
- Client engagement
- Data-driven problem-solving
Certification
- Cargo Wise Certified User, Wise tech Academy (via UPS Training Program), Demonstrates proficiency in a global logistics/supply chain software platform and commitment to new industry technology.
- Certification, Computer Programmer, Computer Learning Center, Established foundational programming concepts (COBOL, JCL) and logical problem solving.
Accomplishments
- Revenue Growth : Drove a 25% annual revenue increase at Bank of America by identifying and executing strategic upselling opportunities.
- Client Loyalty : Cultivated high-value relationships resulting in a 45 % customer retention rate.
Timeline
Administrative Freelancing
Self-employed
03.2024 - Current
Senior Administrative Associate
United Parcel Service (UPS)
10.2021 - 03.2024
Private Care & Financial Administrator
Private Caregiver / Family Support
04.2010 - 09.2021
Senior Account Manager
Bank of America
05.2007 - 03.2010
No Degree - General Studies, Coursework Information Systems and Software
Pasadena City College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
19
19
years of professional experience
1
1
Certificate