TAMAKEE WESTBROOK

Pensacola,Florida

Overview

years of professional experience

Sacred Heart Hospital – Neuroscience

01.2022 - Current

Provide and coordinate care using critical thinking skills
Educate patients and families/caregivers
Advocate for patients/families
Assess, identify nurse diagnosis, develop plan of care, implement, and evaluate for intended patient outcome
Communicate with interpersonal colleagues any critical changes in patient's health condition
Assist with custodial services such as bathing, feeding, oral care, meal assist
Precept student nurses in partial fulfillment of their nursing degrees
Orient new nurses to the unit and be a mentor to them encouraging them and guiding them.

Sacred Heart Hospital - Neuroscience

01.2021 - 01.2022

Ensure that patients’ rooms are clean and organized
Assist patients with mobility and range of motion activities
Obtain vital signs as directed by the RNs
Assist with custodial services such as bathing, feeding, oral care, meal assist as necessary
Report any abnormal observation made of the patient to the primary nurse.

Meraki Installers

01.2019 - 01.2020

Train New Hires and aid in their transition from classroom training to on-the-job training
Assist with curriculum development to improve product knowledge
Assist in training and development of new and existing employees
Assist in creating standards and procedures to enhance project processing times
Communicate with the necessary stakeholders to ensure that each stage of the project is done accurately
Contract review and verification of sale that was processed
Customer support to clients
Support for sales representatives
Review calls and projects newly created to ensure data entry success and processes were followed.

Centerfield Media Jamaica

01.2013 - 01.2017

Train New Hires and aid in their transition from classroom training to on-the-job training
Coach and develop, conduct refresher training, and conduct up-training with agents and team leads
Coach and develop team lead based on performance review meetings held mid-month and end of month
Set target goals for team leads so that ultimately the department achieves client goals
Corrective Actions issued based on performance after coaching and development is done, and goals set were not achieved
Assist in doing talk offs for members when there is an escalation when team leads are occupied with other tasks
Motivate and lead agents and team lead
Create schedules for team leads
Team assignment
Creating an upbeat and fun environment
Monitoring calls (live and recorded) makes notes of good approaches and areas of opportunities and coach and develop agents
Coaching sessions are not only used to discuss what was done wrong but also what was done accurately
Responsible and accountable for the Department KPI goals to be achieved.