Tamakia Colquitt
Rancho Cucamonga,CA
Summary
Protective security guard with several years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices.
Overview
8
8
years of professional experience
Work History
Security Officer
Triton Global Services
Hemet, CA
01.2024 - 03.2024
- Assisted in the development and implementation of security policies and procedures.
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
In-Home Care Provider
IHSS
Hemet, CA
02.2017 - 09.2022
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records. Supporting clients with mental support and physical activities to accomplish quality of life and sustain needs.
Security Guard
Allied Universal Security Services
Hemet, CA
03.2019 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Unarmed Security Guard
Securitas Security Services USA
Ontario, CA
04.2017 - 03.2019
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Customer Sales Representative
Vector
Hemet, CA
03.2017 - 01.2018
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
General Laborer
Kamran Staffing
Moreno Valley, CA
10.2017 - 12.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Call Center Representative
Empereon Call Center
Aurora, CO
01.2016 - 03.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Mountain View High School
San Jacinto, CA06.2017
Skills
- Household Management
- Time Management
- Companionship and Emotional Support
- Problem Identification
- Client Records Management
- Data Entry and Maintenance
- Customer Data Confidentiality
- Order and Refund Processing
- Issue and Complaint Resolution
- Upselling Products and Services
- Call Documentation
- Responding to Difficult Customers
- Technical Support and Assistance
- Customer Support
- Calm and Professional Under Pressure
- Quality Assurance Evaluation
- Data Entry
- Organizing and Categorizing
- Customer Service
Timeline
Security Officer
Triton Global Services
01.2024 - 03.2024
Security Guard
Allied Universal Security Services
03.2019 - 10.2021
General Laborer
Kamran Staffing
10.2017 - 12.2017
Unarmed Security Guard
Securitas Security Services USA
04.2017 - 03.2019
Customer Sales Representative
Vector
03.2017 - 01.2018
In-Home Care Provider
IHSS
02.2017 - 09.2022
Call Center Representative
Empereon Call Center
01.2016 - 03.2017
High School Diploma -
Mountain View High School
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