Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamakia Robinson

Canton,MS

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 20 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level

position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Health Care Specialist

U First Medical
03.2015 - 01.2020
  • Developed strong client relationships through consistent communication and attentive service.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing

Warehouse Inventory Clerk

Exel Logistics
02.2012 - 03.2015
  • Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
  • Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
  • Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
  • Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
  • Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
  • Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.
  • Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
  • Completed physical inventory counts each month.

Flex Pac Operator

Levi Strauss & Company
01.2010 - 01.2012
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Kept accurate records of defective units or products.
  • Fed raw materials into machines.
  • Fed raw materials and components into semi-automated machines according to production needs.

Cashier Team Lead/Customer Service Representative

Myers General Store
09.1989 - 05.2007
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.

Secretary

Madison Heights Apartments
02.2003 - 02.2006
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Education

Certificate - Phlebotomy

SEC Training
04.2003

Administrative Assistance And Secretarial Science

Virginia College
Jackson, MS
02.2003

Certificate - Forklift Operator

National Safety Compliance
Canton, MS
04.1989

Skills

  • Patient confidentiality
  • Training and mentoring
  • BLS Certification
  • Vital signs monitoring
  • HIPAA Regulations
  • HIPAA Compliance
  • Attentiveness
  • Interactive communication skills
  • Phlebotomy Techniques
  • Sterilization techniques
  • Emergency Care
  • Inventory Restocking
  • Medical assessment
  • Medical Billing
  • Medical Coding
  • Vitals monitoring
  • Certified in CPR/AED
  • Customer Service
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Appointment Scheduling
  • Administrative Skills
  • Scheduling appointments
  • Skilled in [Software]

Timeline

Health Care Specialist

U First Medical
03.2015 - 01.2020

Warehouse Inventory Clerk

Exel Logistics
02.2012 - 03.2015

Flex Pac Operator

Levi Strauss & Company
01.2010 - 01.2012

Secretary

Madison Heights Apartments
02.2003 - 02.2006

Cashier Team Lead/Customer Service Representative

Myers General Store
09.1989 - 05.2007

Certificate - Phlebotomy

SEC Training

Administrative Assistance And Secretarial Science

Virginia College

Certificate - Forklift Operator

National Safety Compliance

Similar Profiles

  • Mercedes Schultz M.D.

    Mercedes Schultz M.D.Mercedes Schultz M.D.

    Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic

  • Sylvia Guirgy

    Sylvia GuirgySylvia Guirgy

    Clinic Manager - Business Consultant at Millennium Medical Clinic - Express Medical ClinicClinic Manager - Business Consultant at Millennium Medical Clinic - Express Medical Clinic

  • Stephanee Nicole Vamba

    Stephanee Nicole VambaStephanee Nicole Vamba

    Senior Medical Technologist at MediLinx Laboratory Center Inc. - Inter-Medical Unified Systems, Inc. Medical Center ImusSenior Medical Technologist at MediLinx Laboratory Center Inc. - Inter-Medical Unified Systems, Inc. Medical Center Imus

  • Keousha McGhee

    Keousha McGheeKeousha McGhee

    Home Care Aide at Apex Healthcare ServicesHome Care Aide at Apex Healthcare Services

  • Takita Chaney

    Takita ChaneyTakita Chaney

    Assistant Manager at Southern Sky BrandsAssistant Manager at Southern Sky Brands

CREATE PROFILE
Tamakia Robinson