Tamala Armstrong
Norfolk,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Norfolk, VA
01.2022 - Current
- Understand and comply with federal and other regulations relating to financial products and services
- Answer inbound calls to assist members with general questions through various channels, including phone, email, and chat
- Identified opportunities for cross-selling additional products or services based on member needs
- Audited customer account information to identify issues and develop solutions
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
Mobile Expert
T-Mobile
Norfolk, VA
11.2017 - 01.2022
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Retain existing clients and develop new accounts by extending high quality and efficient support service.
- Use affective data analysis and sales strategies to increase profitability and develop/refine systems or organizational skills for projects.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
92 W Water Treatment Specialist
United States Army National Guard
Petersburg, VA
- Primarily responsible for supervising or performing the installation and operation of water purification equipment, as well as dealing with water storage and distribution operations and activities
- Educated personnel on proper safety practices when handling hazardous materials
- Troubleshot operational problems related to water treatment process control systems
- 1 deployment
- Maintained, operated, and monitored water treatment equipment such as filters, pumps, and other mechanical systems.
Education
Some College (No Degree) -
Old Dominion University
Norfolk, VASkills
- Ability to handle confidential or sensitive information with discretion
- Strong organizational and analytical skills, detail oriented, with ability to multitask
- Product Sales
- Complaint Handling
- Financial Transactions
- Budgeting and finance
- Problem-solving aptitude
- Ability to work collaboratively across organization units
- HAZMAT handling
- Ability to be proactive and to work independently
- Hazardous Materials Handling
Accomplishments
- ARMED FORCES SERVICE MEDAL
- Ability to handle confidential or sensitive information with discretion
- Strong organizational and analytical skills, detail oriented, with ability to multitask
Timeline
Member Service Representative
Navy Federal Credit Union
01.2022 - Current
Mobile Expert
T-Mobile
11.2017 - 01.2022
92 W Water Treatment Specialist
United States Army National Guard
Some College (No Degree) -
Old Dominion University
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