Tamala Couture
Gulfport,MS
Summary
Responsible and motivated Receptionist with 30 years experience. Equipped to handle front desk operations, answering phones, scheduling Appointments, greeting and directing guests, routing correspondence and solving immediate issues. Personable, organized and Goal-oriented and professional with computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
14
14
years of professional experience
Work History
Receptionist
Gulfport Nissan
Gulfport, MS
09.2021 - 12.2023
- Scheduled and confirmed appointments.
- Operated telephone to answer, screen and forward calls to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Managed all incoming mail distribution.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Displayed telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
Courier Express
Orlando , FL
09.2009 - 07.2023
- Scheduled and confirmed appointments.
- Quoted freight pricing to customers
- Assisted 3 other branch offices, as needed for any clerical assistance
- Scheduled buildings annual inspections such as fire sprinklers and extinguishers
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA06.1981
Skills
- Clerical Support
- File Management
- Data Entry
- Mail Handling
- Office Equipment Operations
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Organized
- Multitasking and Prioritization
References
References available upon request.
Timeline
Receptionist
Gulfport Nissan
09.2021 - 12.2023
Receptionist
Courier Express
09.2009 - 07.2023
High School Diploma -
Warner Robins High School
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