Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamala Jackson

Stilwell,KS

Summary

Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with excellent computer abilities. Excellent leadership skills. Industrious sales management professional with several years of experience and enterprising approach to expanding territories, enhancing efficiency and streamlining processes. Focused on strengthening customer retention with service-oriented strategies. Exceptional history of success in developing and deepening sales channels. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Assistant Manager of Sales

Versona
Overland Park, KS
07.2024 - Current
  • Monitored sales performance against targets and identified areas of improvement.
  • Analyzed customer feedback to improve product offerings and services.
  • Developed relationships with key customers to ensure satisfaction with products and services offered.
  • Resolved escalated customer issues quickly and efficiently.

Activation & Repair Rep 1

Spectrum Mobile
10.2022 - 01.2023
  • Provided accurate & appropriate information in response to customer inquiries
  • Focus on activation and repair with technical assistance aide, while adhering to company status goals
  • Demonstrate excellent customer service and interpersonal skills, both written and verbal while providing, and demonstrating commitment to Customer Service.

Personal Shopper

Instacart
07.2018 - 01.2020
  • Arrived on time for scheduled shifts and appointments with a positive attitude
  • Stacked processed food products in totes and boxes
  • Shopped for & delivered groceries to customers' home, & businesses
  • Looked for alternative products when necessary.

Customer Service Representative

JCPenney Distribution Center
08.2014 - 02.2019
  • Centralized call center with call volumes up to 450 per day
  • Provided information about products and services, while demonstrating commitment to Customer Service
  • Interacted with customers to gain long-term customer loyalty, inbound calls from customers regarding services orders and followed up with customers on status and ship dates
  • Aid with major appliances orders, including scheduling deliveries, returns, and replacements.

Education

Associate of Occupational Studies Hospitality Operations Management - Restaurant And Culinary Management

Auguste Escoffier School of Culinary Arts
Boulder, CO
10.2024

Certification in Nail Technology -

Metro Technology Centers Beauty Academy
01.2002

Diploma, General Education -

Ruskin High School
01.1994

Skills

  • Strong Organizational Skills
  • Microsoft Office Suite
  • Attention To Detail
  • Sales Experience
  • Ethical Standards
  • Customer Service Experience
  • Ability To Reason
  • Technical Support Experience
  • Warehouse Experience & forklifting certification
  • Relationship selling
  • Business Development
  • Relationship building and management

Timeline

Assistant Manager of Sales

Versona
07.2024 - Current

Activation & Repair Rep 1

Spectrum Mobile
10.2022 - 01.2023

Personal Shopper

Instacart
07.2018 - 01.2020

Customer Service Representative

JCPenney Distribution Center
08.2014 - 02.2019

Associate of Occupational Studies Hospitality Operations Management - Restaurant And Culinary Management

Auguste Escoffier School of Culinary Arts

Certification in Nail Technology -

Metro Technology Centers Beauty Academy

Diploma, General Education -

Ruskin High School
Tamala Jackson