Tamala Johnson
Splendora,TX
Summary
Eager Customer Service/ Nanny professional who is always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Considered hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Newborn Nanny
Helping Hands Nanny Solutions LLC.
05.2022 - Current
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Stayed current on guidelines to maintain compliant program operations.
Administer Assistant/Recruiter
McDermott
01.2016 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Updated candidate profiles using Citrix, Active Directory, ADP, CSG,and Outlook.
Customer Service Representative
Stewart Title Guaranty Company
07.2012 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Education
High School Diploma -
Sweetwater High School
National City, CAAssociate of Science - Science
Lonestar College
Houston, TX05.2017
Skills
- Administrative Organization
- Household Management
- Formula Feeding
- Emotionally Supportive
Certification
- First Aid/CPR Certified
- Licensed Infant Care Specialist
- Certified In Early Childhood
Timeline
Newborn Nanny
Helping Hands Nanny Solutions LLC.
05.2022 - Current
Administer Assistant/Recruiter
McDermott
01.2016 - 02.2021
Customer Service Representative
Stewart Title Guaranty Company
07.2012 - 09.2015
High School Diploma -
Sweetwater High School
Associate of Science - Science
Lonestar College
- First Aid/CPR Certified
- Licensed Infant Care Specialist
- Certified In Early Childhood
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