Summary
Overview
Work History
Education
Skills
Timeline
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Tamala Kabbara

Houston,TX

Summary

Experienced Collections Specialist bringing 7-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

10
10
years of professional experience

Work History

Collection Specialist

Spectra Energy
04.2019 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and collection strategies.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Customer Resolution Specialist

Walmart
04.2018 - 03.2019
  • Completed retention-focused projects from scoping through execution.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Identified and assessed customer's needs quickly and accurately.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered average of 40 plus calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Debt Collector Agent

Landmark Global
10.2016 - 04.2018
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Customer Service Representative

Verizon Connect
06.2014 - 09.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Associate Of Business Administration - Business Administration

Collin County Community College District
Plano, TX
09.2016

Diploma -

Crowley High School
Crowley, TX
06.2015

Skills

  • Customer Advising and Referral
  • Attention to Detail
  • Payment Processing
  • Automated Account Review
  • Overdue Balance Detection
  • Customer Locating
  • Problem Investigation
  • Debt Repayment Negotiation
  • Negotiation and Resolution
  • Payment Scheduling
  • Credit Accounts
  • Credit and Collections

Timeline

Collection Specialist

Spectra Energy
04.2019 - Current

Customer Resolution Specialist

Walmart
04.2018 - 03.2019

Debt Collector Agent

Landmark Global
10.2016 - 04.2018

Customer Service Representative

Verizon Connect
06.2014 - 09.2016

Associate Of Business Administration - Business Administration

Collin County Community College District

Diploma -

Crowley High School

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Tamala Kabbara