Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Interests
Tamala Sappington
Open To Work

Tamala Sappington

Business Procedure Writer
3904 S Mountain Road Knoxville,MD
Stop waiting for what you want and START working with what you've got. Your greatest limitation is your greatest OPPORTUNITY.
Steven Furtick (revised)

Summary

Business Procedure Writer with extensive experience at Wells Fargo Home Mortgage. Expertise in developing and editing training material and business process and procedures. Demonstrated strong collaboration skills with internal business groups to ensure operational excellence. Recognized for analytical skills, maintaining positive relationships with business partners, attention to detail, and delivering quality results. Currently exploring opportunities in Behavioral Health. Passionate about building stronger communities through advocacy and engagement. Open to new opportunities.

Overview

15
15

Years pf experience as a Business Procedure Writer

24
24
years of professional experience

Work History

Business Procedure Writer

Wells Fargo Home Mortgage
Frederick, MD
01.2010 - 07.2025
  • Collaborate with Line of Business (LOB) partners and subject matter experts to assess business needs for creating and maintaining procedures, resources, and materials aligned with style guide and brand standards
  • Manage certification process for procedures and resources to ensure materials are aligned with the current process and mitigate risks
  • Analyze changes in business operations and procedures to assess potential impacts or risks to other operations and procedures
  • Guarantee compliance of procedures with Wells Fargo branding and established guidelines to ensure consistency and alignment.
  • Collaborate with the Line of Business to determine required updates
  • Manage procedure timelines and pipelines to ensure timely publications
  • Provide guidance to less experienced staff to assist with productivity and performance
  • Interview subject matter experts to obtain pertinent information required for maintaining up-to-date procedures
  • Review existing content to identify opportunities for improvement or updates
  • Consistently met established standards for written assignments prior to submission deadlines ensuring high quality work
  • Edit and revise content according to feedback to ensure compliance with publication standards
  • Prepare and format content for publication and submit it to publishers for publication on the portal
  • Build and maintain strong relationships with business partners, business groups, peers, SMEs, and publishers to foster positive working relations and collaborations

Business Integration Quality Monitor

Wells Fargo Home Mortgage
Frederick, MD
01.2006 - 01.2010
  • Evaluated call samples to ensure compliance with procedures.
  • Identified trends, gaps, and risks and took necessary actions to address
  • Implemented and adhered to deadlines for assigned projects.
  • Tasked with comprehending Federal regulations to support identification of discrepancies within procedures
  • Performed internal audits on colleagues to verify compliance with procedures.
  • Supported development of new team members through training and facilitation

Customer Resolution Quality Monitor

Wells Fargo Home Mortgage
Frederick, MD
01.2002 - 01.2006
  • Delivered ongoing feedback to management regarding identified training needs and executed modifications in policies and procedures.
  • Delivered imperative information to team members about modifications in processes and procedures.
  • Developed and facilitated training programs and appropriate materials
  • Coordinated, developed, and facilitated training sessions to improve team processes
  • Performed quality assurance audits and facilitated coaching sessions with team members for completed work
  • Researched, addressed, and fulfilled customer requests by resolving issues
  • Communicated resolution of customer issues by telephone and or in writing

Education

High School Diploma - High School Education

Brunswick High School, Brunswick, MD
  • Member of Future Business Leaders of America (FLBA)

State of Maryland DLLR Cosmetologists License - Study of Treatments For Hair, Skin And Nails

Award Beauty School, Hagerstown, MD

Skills

  • Procedure writing
  • Document management
  • Compliance monitoring
  • Quality assurance
  • Business process analysis
  • Risk assessment
  • Regulatory knowledge
  • Training development
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Research
  • Analytical skills
  • Dependability and cooperation

Timeline

Business Procedure Writer - Wells Fargo Home Mortgage
01.2010 - 07.2025
Business Integration Quality Monitor - Wells Fargo Home Mortgage
01.2006 - 01.2010
Customer Resolution Quality Monitor - Wells Fargo Home Mortgage
01.2002 - 01.2006
Brunswick High School - High School Diploma, High School Education
Award Beauty School - State of Maryland DLLR Cosmetologists License, Study of Treatments For Hair, Skin And Nails

Interests

Commitment to Advocacy and Positive Change

Passionate about Building Stronger Communities through Advocacy and Engagement

Behavioral Health

Community

Similar Profiles

CREATE PROFILE
Tamala SappingtonBusiness Procedure Writer
Profile created at Resume-Now.com