Tamala Smith
Thonotosassa,Florida
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Delivery Driver
DoorDash
06.2023 - Current
- Operated delivery vehicle safely while adhering to all traffic regulations
- Loaded and unloaded packages efficiently for timely deliveries
- Maintained vehicle cleanliness and performed routine inspections
- Adapted quickly to changes in delivery plans or customer requests
- Provided excellent customer service during interactions at delivery points
Customer Service Representative
Freedom Scientific
06.2013 - 03.2016
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Collaborated with cross-functional teams to improve customer experience and streamline processes.
- Managed customer accounts, addressing discrepancies and facilitating account updates efficiently.
- Documented interactions in CRM system, maintaining detailed records for follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Manager
Teka USA
03.1999 - 07.2012
- Led customer service team in resolving complex issues, enhancing overall customer satisfaction.
- Implemented training programs that increased staff competency and improved service quality.
- Developed processes for tracking customer feedback, driving continuous improvement initiatives.
- Analyzed performance metrics to identify trends, informing strategic decisions for service enhancements.
- Streamlined communication channels between departments, reducing response times to customer inquiries.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
Education
No Degree - Medical Assistant
University of Phoenix
Tempe, AZSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Documentation and reporting
- Client relationship management
- Order verification
Timeline
Delivery Driver
DoorDash
06.2023 - Current
Customer Service Representative
Freedom Scientific
06.2013 - 03.2016
Customer Service Manager
Teka USA
03.1999 - 07.2012
No Degree - Medical Assistant
University of Phoenix
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