Tamala Whitehead
Halifax,NC
Summary
Dedicated Office Assistant II with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Responsible, punctual and productive professional when working with little to no supervision. Excels supervision. Excels in telephone support and greeting arriving visitors. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Strong knowledge of Microsoft Office, AS-400 system, NC Tracks systems and history achieving high data output.
Overview
24
24
years of professional experience
Work History
Office Assistant II
Choanoke Public Transportation Authority
01.2020 - Current
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Expedited document processing with accurate data entry and timely filing.
- Assist with payroll duties accurately ensuring all employees received their paychecks on time.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Assist with Dispatching when needed or scheduled to.
Secretary & Funeral Assistant
Stokes Mortuary, Inc.
05.2014 - 10.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
Shipping & Receiving Office Assistant Clerk
AmeriCold Logistics
07.2000 - 07.2002
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Expedited document processing with accurate data entry and timely filing.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Printing documentation for drivers to transport loaded trailers to different suppliers.
Education
Some College (No Degree) - Business Administration
Edgecombe Community College
Rocky Mount, NCDiploma - Ministry
B.W.C.M. Bible College
Wilson, NC01.2014
No Degree - Computer Literacy For The Workplace & Career Start
Nash Community College
Rocky Mount, NC08.2007
High School Diploma -
Southeast Halifax High School
Halifax, NC05.1996
Skills
- Data Entry
- Customer Service
- Multi-line phone proficiency
- Office Administration
- Administrative Support
- File Maintenance
- Positive Attitude
- Time Management
- Office Supplies Management
- Front Office Management
- Mail handling
- Clerical Support
- Spreadsheet Creation
- AS/400
- Valid Driver's License
- Mail Sorting and Distribution
- Payroll Processing
- Dedicated Team Player
- Filing and data archiving
Accomplishments
- Assisted in completed payroll for staff of 18 direct reports.
- Assisted in areas I was needed in when short staffed.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Office Assistant II
Choanoke Public Transportation Authority
01.2020 - Current
Secretary & Funeral Assistant
Stokes Mortuary, Inc.
05.2014 - 10.2017
Shipping & Receiving Office Assistant Clerk
AmeriCold Logistics
07.2000 - 07.2002
Some College (No Degree) - Business Administration
Edgecombe Community College
Diploma - Ministry
B.W.C.M. Bible College
No Degree - Computer Literacy For The Workplace & Career Start
Nash Community College
High School Diploma -
Southeast Halifax High School
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