Tamala Wise
New Orleans,La
Summary
Dynamic professional with extensive experience at Worldwide Express, excelling in revenue generation and team collaboration. Proven ability to enhance productivity through innovative training methods and effective communication. Proficient in Dayforce and Salesforce CRM, consistently delivering results in high-pressure environments while managing over 180 accounts daily.
Overview
30
30
years of professional experience
Work History
Freight Accounts Operations
Worldwide Express
Metairie, La
09.2012 - Current
- Facilitated new account training methods to increase daily productivity with support staff using Dayforce
- Developed accounting techniques for office staff account managers to assist daily operations in generating revenue
- Provided daily logs and reports on daily inbound and outbound shipments
- Responsible for processing over one hundred eighty plus accounts daily
- Referred client related quality and service issues to resolutions team
- Ordering necessary supplies, maintaining records of inventory, follow up on past and present invoices.
Desk Account Agent
Harrahs Hotel/Casino
New Orleans, La
05.2008 - 12.2012
- Processed and managed fifteen hundred customer reservations weekly
- Managed manual data entry into a centralized database for daily cash and credit card transactions for account processing
- Developed useful techniques in hospitality services for off property amenities
- Organized and scheduled reservations for Seven Star Premier Guest
Carrier Accounts Agent
R & L Carriers
New Orleans, La
09.2003 - 03.2008
- Provided customer service, Q&A for all outbound, salvage, delivered or refused cargo
- Managed daily ledgers of accounts receivable and payable, daily cash and check ledgers
- Organized scanning data entry for all deliverables, returns and attachments within payroll
- Managed call services and daily operations for all COD and prepaid transactions in New Orleans Hub
Cardio Telemetry Unit Secretary
University Hospital
08.1995 - 06.2003
- Assisting patients when they arrive at the department for care
- Scheduling appointments with healthcare providers
- Maintaining, filing and organizing patient records.
- Assisting other departments to coordinate care services
- Handling billing and accepting payments for
- Verifying and reviewing health insurance
Education
Associate of Science - Mass Communication/Business Administration
Delgado Community College
New Orleans, La12-2021
Skills
- Microsoft Office Suite
- Team collaboration
- Problem-solving
- Analytical and critical thinking
- Effective communication
- Revenue generation
- Netchex and Dayforce systems
- Salesforce CRM
- Team collaboration tools
- Epic TMS
- Training and development
- Remote office availability
- Data entry
Timeline
Freight Accounts Operations
Worldwide Express
09.2012 - Current
Desk Account Agent
Harrahs Hotel/Casino
05.2008 - 12.2012
Carrier Accounts Agent
R & L Carriers
09.2003 - 03.2008
Cardio Telemetry Unit Secretary
University Hospital
08.1995 - 06.2003
Associate of Science - Mass Communication/Business Administration
Delgado Community College