Tamana Malek
Lake Forest,CA
Summary
Currently a sophomore in college, planning on transferring to a UC next fall. Skilled in developing marketing strategies and providing excellent customer support. Strong communicator who builds great relationships with clients and team members. Focused on helping businesses grow and ensuring customer satisfaction. My experience in working from a young age has allowed me to understand the importance of bringing a high-energy, positive attitude to any work environment which I end up in.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Oggi's Pizza & Brewing Company
Mission Viejo, CA
07.2024 - Current
- Greeted guests and provided menus.
- Maintaining knowledge of current menu items, drinks, ingredients, preparation method, and promotions.
- Took orders from customers accurately and in a timely manner.
- Responded to guest inquiries and complaints and worked with management to handle any issues.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
Remote Marketing Coordinator
Just Baked Bakery
Fairfax, Virgo
11.2023 - Current
- Manage social media accounts and campaigns.
- Manage and interact with Yelp and Google Reviews.
- Designed graphics and logos for advertisements, business cards, posters, and other marketing collateral.
- Generated ideas to increase sales through creative promotions.
Salon Consultant
ITAN Sun Spray Spa
Lake Forest, CA
04.2023 - 06.2024
- Counted inventory to ensure adequate stock availability.
- Organized promotional events to promote the salon's brand image.
- Maintained cleanliness throughout the salon by cleaning work stations after each client visit, doing laundry, sweeping, etc.
- Greeted and checking in clients when arriving.
- Working with management and reaching out to clients to resolve client issues.
- Planned social media campaigns across multiple platforms.
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct.
Concierge /Front Desk Receptionist
Irvine BMW
Irvine, CA
03.2023 - 03.2024
- Greeted customers when they arrived and directed them to a sales representative.
- Confirmed appointments and organized client call backs.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Worked with management to handle client issues or questions.
- Organized and filed documents according to established procedures.
Cashier /Guest Services Associate
Target
Lake Forest, CA
10.2021 - 02.2022
- Operated cash register accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
Bachelor of Arts - Communications
Saddleback College
Mission Viejo, CA06-2027
High School Diploma -
El Toro High School
Lake Forest, CA06-2023
Skills
- Content Creation
- Client Engagement
- Problem-solving skills
- Campaign development expertise
- Communications strategies
- Suggestive Selling
Certification
- First Aid/CPR Certification - Nation CPR Foundation
Timeline
Server
Oggi's Pizza & Brewing Company
07.2024 - Current
Remote Marketing Coordinator
Just Baked Bakery
11.2023 - Current
Salon Consultant
ITAN Sun Spray Spa
04.2023 - 06.2024
Concierge /Front Desk Receptionist
Irvine BMW
03.2023 - 03.2024
Cashier /Guest Services Associate
Target
10.2021 - 02.2022
- First Aid/CPR Certification - Nation CPR Foundation
Bachelor of Arts - Communications
Saddleback College
High School Diploma -
El Toro High School
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