Summary
Overview
Work History
Skills
Timeline
TaManda Wilson

TaManda Wilson

Summary

To position myself within an environment that will illuminate my skills and work ethics.

Overview

2
2
years of professional experience

Work History

RECRUITER

TALMO & ASSOCIATES, INC
04.2009 - 07.2011
  • Recruited candidates for positions within the transportation industry
  • Ocean/Air Export, Import/Export
  • Forklift, Logistics, Warehouse, Dispatch and Executive Accountants
  • Reviewed resumes, cover letters and conducted back-ground checks
  • Prepared candidates for interviews, as well as performing interviews
  • Administered exams and provided job search support and resources.

Marina Del Rey Sheriff
01.2010

San Bernardino
01.2012

Skills

  • Self-motivated, Multi-task worker, Problem resolutions, Word, Power Point, Access, Excel, Outlook
  • California State Stars Prog, Call Scape, Sales Force, Kronos/Punchapp, Slack, Intuit SSO(Single Sign-
  • On), CCP(Call Center Program) ECUIv2(Chatbot) DEA Links, Aspect/AppStream, Learn, Adobe
  • Connect
  • Sykes Enterprises /Intuit Turbo Tax Chat Product Support Agent/Foundever(Sitel)/
  • Quickbooks Product Support Agent
  • January 2022-February 2024
  • Qualify customer interactions and experiences Application of defined practices, procedures, and
  • Company policies to troubleshoot, resolve issues and address routine tax support customer questions
  • Proficient with technology and solid knowledge of computer operations and software Utilize and
  • Leverage government websites and toolkits to seek out and deliver the right answer to the customer
  • Document customer interactions Represent the Intuit Turbo Tax and QuickBooks brand and spirit by
  • Demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the
  • Experience, and providing them the confidence that they can do on their own Focusing on QuickBooks
  • Online software guidance and navigation Troubleshoot error messages resulting in resolving error
  • Message issues
  • WCS PERMITS/ PILOT DISPATCHER (24 hours on call)
  • October 2017-October 2020
  • Handled all incoming calls for the west coast division for pilot escort/police escort requests and set up for
  • Heavy haul truck loads, according to their truck and load dimensions Review and determine truck routes
  • Via knowledge of traffic control laws, road restrictions and truck route map interpretations per truck route
  • Assist customers/truck drivers in attaining permits (permit writing) to be permitted to travel through
  • States, cities and towns Draft emails and letters catered to agreed rates and confirmations Negotiate and
  • Confirm rates for services rendered as well as approving invoices for final billing Communicated with
  • CEO’s, managers and supervisors at this stage Coordinated dispatching for runner permit pick-ups
  • Monitored runners’ locations and availability for specific areas Provided solutions to problems, which do
  • Come with the territory for customers and escorts

Timeline

- San Bernardino
01.2012
- Marina Del Rey Sheriff
01.2010
RECRUITER - TALMO & ASSOCIATES, INC
04.2009 - 07.2011

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TaManda Wilson