Summary
To position myself within an environment that will illuminate my skills and work ethics.
Overview
2
2
years of professional experience
Work History
RECRUITER
TALMO & ASSOCIATES, INC
04.2009 - 07.2011
- Recruited candidates for positions within the transportation industry
- Ocean/Air Export, Import/Export
- Forklift, Logistics, Warehouse, Dispatch and Executive Accountants
- Reviewed resumes, cover letters and conducted back-ground checks
- Prepared candidates for interviews, as well as performing interviews
- Administered exams and provided job search support and resources.
Marina Del Rey Sheriff
01.2010
San Bernardino
01.2012
Skills
- Self-motivated, Multi-task worker, Problem resolutions, Word, Power Point, Access, Excel, Outlook
- California State Stars Prog, Call Scape, Sales Force, Kronos/Punchapp, Slack, Intuit SSO(Single Sign-
- On), CCP(Call Center Program) ECUIv2(Chatbot) DEA Links, Aspect/AppStream, Learn, Adobe
- Connect
- Sykes Enterprises /Intuit Turbo Tax Chat Product Support Agent/Foundever(Sitel)/
- Quickbooks Product Support Agent
- January 2022-February 2024
- Qualify customer interactions and experiences Application of defined practices, procedures, and
- Company policies to troubleshoot, resolve issues and address routine tax support customer questions
- Proficient with technology and solid knowledge of computer operations and software Utilize and
- Leverage government websites and toolkits to seek out and deliver the right answer to the customer
- Document customer interactions Represent the Intuit Turbo Tax and QuickBooks brand and spirit by
- Demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the
- Experience, and providing them the confidence that they can do on their own Focusing on QuickBooks
- Online software guidance and navigation Troubleshoot error messages resulting in resolving error
- Message issues
- WCS PERMITS/ PILOT DISPATCHER (24 hours on call)
- October 2017-October 2020
- Handled all incoming calls for the west coast division for pilot escort/police escort requests and set up for
- Heavy haul truck loads, according to their truck and load dimensions Review and determine truck routes
- Via knowledge of traffic control laws, road restrictions and truck route map interpretations per truck route
- Assist customers/truck drivers in attaining permits (permit writing) to be permitted to travel through
- States, cities and towns Draft emails and letters catered to agreed rates and confirmations Negotiate and
- Confirm rates for services rendered as well as approving invoices for final billing Communicated with
- CEO’s, managers and supervisors at this stage Coordinated dispatching for runner permit pick-ups
- Monitored runners’ locations and availability for specific areas Provided solutions to problems, which do
- Come with the territory for customers and escorts
Timeline
- San Bernardino
01.2012
- Marina Del Rey Sheriff
01.2010
RECRUITER - TALMO & ASSOCIATES, INC
04.2009 - 07.2011