Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tamanisha Mitchell

Newark

Summary

Successful Customer Service Professional with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Doctors Care Associates
12.2023 - Current
  • Assist physicians, PA, or NP with clerical duties, patient flow, patient care, and procedures. Prepare Examination rooms. Obtain vitals. Answer Telephones in an appropriate manner. Document appropriately in EHR. Preform EKG, PFT, Hearing and vision. Administer vaccines and or therapeutic injections. Reconcile Labs/Lab Documents. Process referrals. Check in patients. Other Job duties as assigned.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained Patient medical history, medication information, symptoms, and allergies.

DA - Delivery Driver

Accelerated Logistics Corp - Amazon
12.2020 - Current
  • Deliver packages
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Fostered positive working relationships with regular customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Assist customers with any delivery issues
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Admin Assistant

COS Phones
09.2017 - 12.2020
  • Provided general office support
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Prepared and maintained records and flies/ filing and faxing Created
  • Purchase and sales orders
  • Processed payroll

Sales Professional/ Call center

Tiffany & CO
09.2015 - 08.2017
  • Managed company database
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Process and/or customize customer orders
  • Provided general office support
  • Multitasked in calls by speaking with employees on customization orders Prepared and maintained records and files
  • Collaborated with other team members on special projects and events
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.

Mail Carrier

United States Postal Service(USPS)
07.2014 - 08.2015
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Delivered Mail
  • Assisted customers with any mailing issues
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated with customers to ensure delivery understanding
  • Sorted Mail/Packages
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

High School Diploma -

Abarham Clark High School
Roselle, NJ
09-2011

Associate of Applied Science - Communications

Union County College
Cranford, NJ
01-2012

Skills

  • Patient-focused care
  • Medical office administration
  • Intake control
  • HIPAA compliance
  • Reliable team player
  • Patient scheduling
  • Patient care coordination
  • Medical terminologies
  • Phlebotomy
  • Medical billing
  • Sterile technique
  • Patient relations
  • Insurance authorizations
  • Compassionate
  • Customer service

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized for going above and beyond the call of duty.

Certification

  • CMA - Certified Medical Assistant- Health care Training Institute.

Timeline

Medical Assistant

Doctors Care Associates
12.2023 - Current

DA - Delivery Driver

Accelerated Logistics Corp - Amazon
12.2020 - Current

Admin Assistant

COS Phones
09.2017 - 12.2020

Sales Professional/ Call center

Tiffany & CO
09.2015 - 08.2017

Mail Carrier

United States Postal Service(USPS)
07.2014 - 08.2015

High School Diploma -

Abarham Clark High School

Associate of Applied Science - Communications

Union County College

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