Tamanno Iman Kurbanova
New York
Overview
13
13
years of professional experience
Work History
AML Analyst
Teleperformance
03.2023 - Current
- Conducting thorough research and analysis of data to identify suspicious activity and transactions
- Implementing and improving anti-money laundering procedures and controls
- Assisting with regulatory compliance audits and reviews
- Preparing detailed reports documenting the findings of suspicious activities
- Collaborating with management to provide advice and guidance on AML risk assessment
- Responsible for ensuring all engaged/onboarded client records are compliant with Anti-Money Laundering (AML) and Know Your Client (KYC)
- Perform name screening on our client for any PEPs, RCAs, Adverse news hits
- Verify the data appearing on the partner site to assess the client's relevance to the AML/CFT case and escalate the findings to the relevant department
- Stay current with all regulatory changes and requirements around AML & KYC obligations and Qualifications
IT Service Desk Specialist
Baker Hughes
09.2020 - 01.2023
- First line of support for all IT related issues affecting business customers from Baker Hughes.
- Logging of service calls in the ServiceNow ticketing system and ensuring their prompt resolution in line with the SLA agreed upon with the customer.
- Troubleshooting and resolution of workstation related problems via remoting using various remoting tools and protocols.
- Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment for both1st &2nd level support.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Fulfillment of password reset and user unlock requests in line with the stringent IT Security guidelines and policies implemented at Baker Hughes.
- Cisco IP Phone and Cisco IP Communicator configuration using Cisco Call Manager.
- M Root Cause Analysis and correction of authorization and access issues in the SAP ECC BH1, SAP P31, and Ariba production systems
- Palo Alto GlobalProtect Client VPN configuration and troubleshooting of connectivity issues.
- Installing and configuring (Cisco IP Communicator, Palo Alto GlobalProtect Client VPN, SAP ECC BH1, SAP P31, HANA, Ariba, Alfresco and ect) required software for all departments of Baker Hughes.
- Support of various dedicated engineering applications relevant to oil services engineering industry.
- Updates customer on problem status/resolution in accordance with SLA.
- Escalate problems as required to Level 2.
- Monitor the IT service process and workflow to ensure SLA’s are met.
- Actively participate in team goals, projects and objectives as per performance contract.
Team Leader
SCICOM, QNet Project
09.2016 - 08.2019
- Team Leader
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
Executive Manager
JSC iBank
10.2015 - 02.2016
- Development of socio-economic projects for the migrants
- Implement a process of adaptation of migrants from countries of the former socialist republics in our bank
- Establishing partnerships with representatives of the Diasporas of other peoples, and the ambassadors of other countries
- Organization of presentations of various projects of the bank
Executive Auditor
Deloitte & Touche CIS
11.2014 - 01.2015
- Conducting audits
- Reporting and conclusions based on their results, counseling clients
- Validation of the financial and tax records of the company (original documents, tax and accounting, etc.)
- Assessment of the effectiveness of internal control systems and financial activities
- Development of recommendations on improvement of business processes
Executive Client Manager
JSC “Rosbank”
08.2011 - 12.2013
- Organizational issues (organization of work within the department, preparation of internal documents of the unit)
- Expansion of the customer base, selling banking products to potential and existing customers
- Advising clients on cash management services, deposit and bank products
- Service VIP-clients of the bank
- Development and maintenance of corporate customer files
- Negotiating with clients and partners
Education
Finance management
Moscow state university of economics statistics & informatics
07.2013
Diploma - Banking and finance
State commercial banking college
07.2011
Skills
- Microsoft Office packages
- SAP
- Social network
- Languages
Hobbies and Interests
Phycology, self development, career, raise yourself to help mankind
Timeline
AML Analyst
Teleperformance
03.2023 - Current
IT Service Desk Specialist
Baker Hughes
09.2020 - 01.2023
Team Leader
SCICOM, QNet Project
09.2016 - 08.2019
Executive Manager
JSC iBank
10.2015 - 02.2016
Executive Auditor
Deloitte & Touche CIS
11.2014 - 01.2015
Executive Client Manager
JSC “Rosbank”
08.2011 - 12.2013
Diploma - Banking and finance
State commercial banking college
Finance management
Moscow state university of economics statistics & informatics
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family