Tamantha Love
Houston,TX
Summary
A customer service representative with the primary objective to provide and ensure exceptional customer service. Create a positive and productive work environment by communicating with team members, adhere by company policy, setting clear goals, and monitoring my work performance.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Community Health Choice
Houston, TX
02.2025 - Current
- Coordinated patient services and healthcare resources for community members.
- Assisted clients in navigating health insurance options and benefits.
- Maintained accurate records of client interactions and service requests.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided customer service to ensure client satisfaction.
Customer Service Representative
Elevance Health
03.2022 - 03.2024
- Assisted customers with inquiries regarding health plans and services.
- Documented customer interactions accurately in the system for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on benefits, coverage options, and claims procedures.
Retention Customer Service Representative
DIRECTV
Houston, TX
04.2021 - 02.2022
- Resolved customer's concerns, took payments, and confirmed orders.
- Assisted customers with technical support to ensure properly working equipment.
- Explained new products and services to customers.
- Analyzed customer feedback to improve retention strategies and enhance satisfaction.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
Customer Service Representative
Continuum Global Solutions
11.2019 - 02.2021
- Follow HIPAA guidelines by obtaining and verifying members personal account information.
- Assist members prescription medications refills.
- Developed positive relationships with customers through friendly interactions.
- Provide general information about their Medicare Part D Prescription Drug Plan.
- Assisted customers with inquiries regarding health plans and services.
- Resolved customer complaints through effective communication and problem-solving skills.
Customer Service Representative
Texas Children’s Health plan
04.2018 - 09.2019
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Scheduled appointments for clients and staff using integrated scheduling software.
- Communicated effectively with clients to confirm appointments and gather information.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
Customer Service Representative
Alorica
07.2017 - 03.2018
- Ensure that appropriate changes were made to resolve customer's problem.
- Answer customers ‘concerns about their accounts.
- Receive payments and update customer's accounts.
- Provided troubleshooting assistance to customers experiencing difficulties with their equipment/services.
Customer Service Representative
Humana
11.2016 - 06.2017
- Explanation of healthcare plans and coverage information.
- Process payments for healthcare benefits premiums.
- Verify and update customer's accounts.
Customer Service Representative
Medical Transportation Management
12.2015 - 10.2016
- Answer inquiries regarding information such as scheduling, accommodations, procedures, and policies.
- Schedule medical transportation for healthcare members for doctor visits and pharmaceutical visits.
- File Complaints and Grievances.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX12-2025
High School Diploma -
Jack Yates High School
Houston, TX05-2010
Skills
- Service coordination
- HIPAA compliance
- Record keeping
- Appointment scheduling
- Technical support assistance
- Problem solving
- Active listening
- Multitasking
- Customer service
- Remote office availability
- Call handling
References
- LaDasha Perro, (832)-951-4074, Medical Assistant, 13+, Personal
- Crystal Hargrove, (713)-553-0971, Bus Attendant, 15+, Personal
- Alan Rose, (832)-916-0901, Assistant Manager, 20+, Personal
Timeline
Service Coordinator
Community Health Choice
02.2025 - Current
Customer Service Representative
Elevance Health
03.2022 - 03.2024
Retention Customer Service Representative
DIRECTV
04.2021 - 02.2022
Customer Service Representative
Continuum Global Solutions
11.2019 - 02.2021
Customer Service Representative
Texas Children’s Health plan
04.2018 - 09.2019
Customer Service Representative
Alorica
07.2017 - 03.2018
Customer Service Representative
Humana
11.2016 - 06.2017
Customer Service Representative
Medical Transportation Management
12.2015 - 10.2016
Associate of Science - Psychology
Houston Community College
High School Diploma -
Jack Yates High School