Tamar Allen
Anna,TX
Summary
Hardworking and reliable Customer Service expert with strong ability in problem resolution and communication. Offering active listening skill, empathy and critical thinking. Highly organized, proactive and punctual with team-oriented mentality.
I am dedicated to problem resolution, because I know that if that customer is happy it will cause repeat business and possible word of mouth advertising. It is important that every interaction is a memorable experience for the customer.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
LA Auto Spot
Los Angeles, CA
06.2021 - Current
- Address guest inquiries via a chat system.
- Handled incoming calls efficiently.
- Assist and review guests' travel details.
- Provide clear explanations of Turo's policies and procedures to guests.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Training Coordinator
Walmart
Anna, TX
05.2018 - 03.2020
- Planned, implemented, and conducted training for all Walmart associates.
- Supported onboarding of new employees by hosting orientation sessions.
- Ensure all new training assigned are completed by all store associates in a timely manner.
Billing Customer Service Representative
Time Warner Cable/ Spectrum
Irving, TX
09.2016 - 11.2017
- Achieved high quality marks on quality assurance evaluations through reviewing Customer's billing statement.
- Process payment.
- Restore service.
- Trouble shoot internet and Tv issues.
- Discuss various packages and prices available based on customer's needs.
Front Office Supervisor
JW Marriott Resort & Spa
Phoenix, AZ
09.2005 - 06.2016
- Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
- Hired and trained front desk agents and monitored compliance with company procedures.
- Mentored new employees on Marriott's policies and procedures and deliver constructive feedback to increase understanding of job duties.
- Reconciled daily cash statements and handled worth of financial reports.
- Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the Front Office Manager afterwards.
- Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the manager.
- Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
Skills
- Materials organization
- Human Resources
- Excellent communication skills
- Extensive Problem resolution skills
- Time management
- Leadership
- Teamwork
- Active listening
- Enviable Customer Service skills
- Empathy
- Attention to Detail
Timeline
Customer Service Representative
LA Auto Spot
06.2021 - Current
Training Coordinator
Walmart
05.2018 - 03.2020
Billing Customer Service Representative
Time Warner Cable/ Spectrum
09.2016 - 11.2017
Front Office Supervisor
JW Marriott Resort & Spa
09.2005 - 06.2016
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