TAMAR BAILEY BROWN
North Lauderdale,FL
Summary
Motivated and reliable professional with certified call center customer service and data entry training. Committed to delivering excellent service and creating positive customer experiences. Experienced in handling customer interactions and resolving issues promptly, utilizing communication and empathy to build strong customer relationships. Demonstrated track record of maintaining high customer satisfaction levels and fostering loyalty.
Overview
2021
2021
years of professional experience
Work History
Hairstylist
Tamy B Braids
- Optimize scheduling for increased appointment efficiency.
- Maintain detailed records to tailor client experiences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Retail Store Owner
SELF EMPLOYED
03.2018 - 04.2020
- Cultivated a loyal customer base by providing exceptional service, personalized recommendations and timely resolution of issues or complaints.
- Redesigned store layout and visual merchandising strategy, creating intuitive shopping paths that enhanced customer experience and product delivery.
Customer Service Representative
SHOPPERS FAIR SUPERMARKET
11.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Deli Associate
SHOPPERS FAIR SUPERMARKET
09.2013 - 11.2016
- Learned how to multitask especially in peak business hours.
- Carefully prepared orders and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
Promoter
TRADE MANAGEMENT SERVICES
03.2011 - 09.2013
- Worked with teams to achieve sales goals.
- Identified interested and qualified customer to provide potential customer with additional information regarding products.
- Identified potential marketing opportunities to increase brand awareness.
Education
DATA ENTRY TOOLS AND TECHNIQUES
Alison
FLORIDA04.2025
CVS CALL CENTER CUSTOMER SERVICE
Coursera
FLORIDA04.2025
GED -
STATE OF FLORIDA
04.2025
NCTVET PATIENT CARE LEVEL 2
Success Academy of Vocational Studies
JAMAICA09.2019
DIPLOMA -
Norman Manley High
JAMAICA07.2005
Skills
- Customer service
- Task Prioritization
- Problem-solving
- Time Management
- Multitasking
- Team Leadership
- Microsoft Word
- Microsoft
- Data Entry
- Client consultation
- Appointment scheduling
- Quick learner
Timeline
Retail Store Owner
SELF EMPLOYED
03.2018 - 04.2020
Customer Service Representative
SHOPPERS FAIR SUPERMARKET
11.2016 - 08.2017
Deli Associate
SHOPPERS FAIR SUPERMARKET
09.2013 - 11.2016
Promoter
TRADE MANAGEMENT SERVICES
03.2011 - 09.2013
Hairstylist
Tamy B Braids
DATA ENTRY TOOLS AND TECHNIQUES
Alison
CVS CALL CENTER CUSTOMER SERVICE
Coursera
GED -
STATE OF FLORIDA
NCTVET PATIENT CARE LEVEL 2
Success Academy of Vocational Studies
DIPLOMA -
Norman Manley High
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