Tamar Ferguson
Bronx
Summary
Dynamic VP of Operations at DARK ARTS CONSULTING with expertise in IT support and system monitoring. Proven track record in enhancing network performance and fostering strategic client relationships. Adept in project management and effective communication, driving team success and operational excellence. Committed to delivering high-quality solutions and optimizing workflows.
Overview
18
18
years of professional experience
Work History
VP Operation
DARK ARTS CONSULTING
New York
06.2010 - Current
- Delivered onsite IT support to optimize system performance.
- Maintained relationships with key customers as well as industry partners through effective communication channels.
- Collaborated in designing and implementing Windows 2000 server network.
- Configured LAN and VPN, ensuring seamless connectivity and security.
- Monitored servers, managed storage, and maintained account security.
- Troubleshot network connectivity, printing, and user access issues.
- Provided 24/7 support to minimize downtime during outages and peak enrollment.
- Formed and sustained strategic relationships with clients.
Night Auditor
HOLIDAY DAY INN DOWNTOWN
Buffalo
05.2009 - 01.2010
- Coordinated check-in and check-out for multiple guests while addressing inquiries efficiently.
- Collaborated with various hotel departments to make informed decisions and resolve issues.
- Utilized Opera and Fidelio software for efficient operations and guest management.
- Executed managerial duties, providing optimal solutions for customer needs.
- Conducted night audit functions and offered assistance as necessary.
- Balanced credit transactions and submitted daily reports to General Manager.
- Reconciled all revenue departments and verified accuracy of credit card receipts.
- Ensured accuracy of cash intake and maintained integrity of hotel accounts.
Assistant Manager
HOT STEAM CLEANING SERVICE LLC
Bronx
03.2008 - 05.2009
- Recommended process improvements based on detailed analysis of workflows.
- Oversaw implementation of organizational policies and procedures to enhance compliance.
- Monitored personnel performance to maintain productivity and engagement levels.
- Managed HR functions in staffing and training, optimizing workforce capabilities.
- Motivated employees to reach personal goals while consistently achieving quotas.
- Fostered a collaborative environment that promoted teamwork and high performance.
- Ensured workflow efficiencies, high-quality customer service, and adherence to quality standards.
Management Trainee & Supervisor
Travellers Beach Resort
Negril
01.2007 - 02.2008
- Ensured adherence to company policies and audit procedures throughout operations.
- Monitored inventory levels, adjusting purchasing plans to optimize stock availability.
- Performed administrative tasks including data entry, filing, and document preparation efficiently.
- Implemented personalized welcome standards for all Excellence Hotels guests to enhance service quality.
- Reported guest feedback by name to improve service responsiveness and guest satisfaction.
- Monitored compliance with fire and safety procedures to uphold guest security.
- Handled guest property with exceptional care and attention, minimizing loss or damage.
- Maximized revenue generation from room sales through strategic pricing and upselling initiatives.
Volunteer Activity
Negril Education Environment Trust (NEET)
Negril
02.2007 - 12.2007
- Facilitated weekly Microsoft Office instruction for Jamaica Constabulary Force under Negril Education Environment Trust at Travellers Beach Resort.
Education
Master of Business Administration - Business Administration
University of Phoenix
Phoenix, AZ05.2011
Bachelor of Business Administration - Technology Management: Resort & Recreation Services
Morrisville State College
Morrisville, NY05.2007
Associate of Applied Science - Business Administration
Morrisville State College
Morrisville, NY05.2004
Skills
- Task prioritization
- IT support
- System monitoring
- Project management
- Team leadership
- Training and development
- Data analysis
- Network configuration
- Itinerary planning
- Independent performance
- Windows knowledge
- Microsoft Office proficiency
- Problem solving
- Effective communication
- Collaboration skills
- Leadership development
References
Available Upon Request
Timeline
VP Operation
DARK ARTS CONSULTING
06.2010 - Current
Night Auditor
HOLIDAY DAY INN DOWNTOWN
05.2009 - 01.2010
Assistant Manager
HOT STEAM CLEANING SERVICE LLC
03.2008 - 05.2009
Volunteer Activity
Negril Education Environment Trust (NEET)
02.2007 - 12.2007
Management Trainee & Supervisor
Travellers Beach Resort
01.2007 - 02.2008
Master of Business Administration - Business Administration
University of Phoenix
Bachelor of Business Administration - Technology Management: Resort & Recreation Services
Morrisville State College
Associate of Applied Science - Business Administration
Morrisville State College
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