Ta'Mar Fontenot
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative
Asurion
01.2023 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Advised customers on required information for claim submissions to progress applications.
- Met customer call guidelines for service levels, handle time and productivity.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Representative
XPO Logistics
09.2021 - 01.2023
- Helped large volume of customers and drivers every day with positive attitude and focus on customer satisfaction.
- Followed up with customer regarding product functionality and overall satisfaction
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Closely monitored dispatch board to triage and complete daily logs for management review.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly without escalating issues to supervisor.
Guest Advocate
Target
10.2020 - 09.2021
- Support all areas of store operations with knowledge of promotions, merchandising, closing and opening cash registers, and customer relations
- Strong communication, critical thinking, handling numerous check-ins and check-outs, verifying details, and collecting payment
- Resolve customers' service needs by performing activities such as exchanging merchandise, refunding money, or placing online orders.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Sales Consultant
Office Depot
06.2018 - 07.2020
- Resolved concerns using strong communication and conflict lead skills combined with sales abilities
- Stocked shelves during store hours, scanned labels and shelf stickers to reconcile items on hand with inventory records
- Close and open registers, place online orders, and make and print copies in print center.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Customer Service
Bed Bath and Beyond
10.2016 - 06.2018
- Answered calls inquiring about store policies, hours, or merchandise
- Enhanced sales with suggestions of related products and services based on purchases and needs
- Closed and opened registers, handled money with management, and lead the front end.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Education
Certificate - Paralegal Studies
Center For Advanced Legal Studies
Houston, TX07.2022
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2018
Skills
- Creativity
- Claims Preparation
- Problem solving
- Leadership
- Organization
- Teamwork
- Detailed Oriented
- Proficiency in Microsoft Office
- Time Management
- Administrative and Office Support
- Route Dispatch
- Health Insurance Industry Knowledge
Certification
- Licensed General Lines Agent ( Life, Accident, Health & HMO ) - March 17, 2023
Timeline
Claims Representative
Asurion
01.2023 - Current
Customer Service Representative
XPO Logistics
09.2021 - 01.2023
Guest Advocate
Target
10.2020 - 09.2021
Sales Consultant
Office Depot
06.2018 - 07.2020
Customer Service
Bed Bath and Beyond
10.2016 - 06.2018
Certificate - Paralegal Studies
Center For Advanced Legal Studies
High School Diploma -
Thurgood Marshall High School
Similar Profiles
DANEIA HAWKINSDANEIA HAWKINS
Part-time Field Sales Representative at AsurionPart-time Field Sales Representative at Asurion
Ashley McGinleyAshley McGinley
Technical Field Representative at AsurionTechnical Field Representative at Asurion
Zhavee AllenZhavee Allen
Sales Associate at AsurionSales Associate at Asurion
Justin MooreJustin Moore
Technical Support Representative at AsurionTechnical Support Representative at Asurion
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard