Tamar Goodwyn
Arlington,TX
Summary
Detail-oriented Customer service brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test cases and scripts.
Overview
5
5
years of professional experience
Work History
Pest Scheduler
Gecko Green
Irving, TX
08.2022 - Current
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided reminder calls to clients prior to scheduled visits.
- Answered customer questions and scheduled appointments.
- Educated customers on proper sanitation techniques which discourage pests from entering their premises.
- Schedule interior pest visits based on the best time for customer.
Customer Service Representative
Everise
Remote
01.2021 - 08.2022
- Assisted customers with scheduling appointments and follow-up care.
- Educated medicaid and medicare clients of the benefits they were to receive with selected plan.
- Reviewed medical claims that were denied and determined reasons for client.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Legal Intake Specialist
Legal Conversion Center
Bedford, Tx
12.2018 - 03.2021
- Participated in client interviews, observed questioning process and documented information.
- Gathered pertinent information from potential clients, including background details, case facts, contact information.
- Ask Probing questions to determine eligibility and inform of qualifying factors.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
Education
Phlebotomy Certification -
Pee Dee Medical School
08.2018
High School Diploma -
Eastern Hills High School
06.2017
Skills
- Active Listening
- Attention to details
- High-energy attitude
- Problem-solving abilities
- Building Customer Trust and Loyalty
- Technologically savvy
- Fast Learner
- Knowledge of HIPAA
- Data Entry
- Call Documentation
- Inbound and Outbound
Timeline
Pest Scheduler
Gecko Green
08.2022 - Current
Customer Service Representative
Everise
01.2021 - 08.2022
Legal Intake Specialist
Legal Conversion Center
12.2018 - 03.2021
Phlebotomy Certification -
Pee Dee Medical School
High School Diploma -
Eastern Hills High School
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