Summary
Overview
Work History
Education
Skills
Timeline
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Tamar Marlow

Tamar Marlow

Customer Service
Little Rock,AR

Summary

Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Centene Corporation
Little Rock, AR
09.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Patient Care Technician

UAMS Hospital
Little Rock, AR
05.2015 - 09.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.

Patient Ambassador

UAMS Hospital
Little Rock, AR
05.2014 - 05.2015
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Developed tour programming to enhance guest experiences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor of Science - Biology

Philander Smith College
Little Rock, AR
05.2016

Skills

  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Telephone Management
  • Microsoft Outlook
  • Active Listening
  • Microsoft Excel

Timeline

Customer Service Representative

Centene Corporation
09.2018 - Current

Patient Care Technician

UAMS Hospital
05.2015 - 09.2018

Patient Ambassador

UAMS Hospital
05.2014 - 05.2015

Bachelor of Science - Biology

Philander Smith College

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Tamar MarlowCustomer Service