Tamar McClendon
Hamilton,OH
Summary
Creative UX Developer experienced in facilitating and supporting human interactions with complex systems and software. Maintains user-centric designs while adhering to prescribed interface principals and related development goals. Dedicated to creating inviting and unintimidating interfaces for everything from simple open-source applications to complex proprietary systems.
Overview
11
11
years of professional experience
Work History
UX Developer
Macy's Credit Customer Service
02.2024 - Current
- Build reusable code and libraries for future use, focusing on user experience.
- Creating wireframes, prototypes, and high-fidelity designs to visualize and test designs.
- Performing usability testing to gather feedback and refine designs based on user interaction
- Working closely with developers, product managers and other stakeholders to implement designs effectively.
- Ensuring the website is accessible to all users, including those with disabilities.
Social Media Specialist
Macy's Credit Customer Service
08.2017 - 02.2024
- Provided weekly reporting to senior level management on trends and insights
- Provided technical support for web-based applications, resolving issues promptly and improving overall website functionality
- Increased consumer conversion rates by 9% by enticing and engaging customers to purchase Macy's products
- Contributed to the enhancement of user experience by addressing customer needs and implementing web solutions that improve ease of use
- Piloted Sprinklr, a social media management platform to ensure it is ready for full scale implementation
Customer Care Representative
TruGreen Lawn Care
03.2017 - 01.2018
- Manage large volumes of incoming calls and emails, ensuring timely and accurate responses
- Increased sales by 5% by informing customers about additional products or services that may benefit them
- Serve as the primary point of contact for customers, addressing their questions and concerns regarding products or services
Sales Associate
Dillard's
11.2015 - 03.2017
Sales Associate
JCPenney
10.2013 - 11.2015
Education
Nanodegree - Frontend Web Development
Udacity
Mountain View, CA09.2024
Skills
- HTML
- CSS
- Javascript
- Front-End Development
- ReactJS
Projects
put projects here
Timeline
UX Developer
Macy's Credit Customer Service
02.2024 - Current
Social Media Specialist
Macy's Credit Customer Service
08.2017 - 02.2024
Customer Care Representative
TruGreen Lawn Care
03.2017 - 01.2018
Sales Associate
Dillard's
11.2015 - 03.2017
Sales Associate
JCPenney
10.2013 - 11.2015
Nanodegree - Frontend Web Development
Udacity
Similar Profiles
Kathleen KrajewskiKathleen Krajewski
Regulatory Compliance Auditor at Macy's Credit And Customer ServiceRegulatory Compliance Auditor at Macy's Credit And Customer Service
India DoveIndia Dove
Peer Mentor at Macy's Credit And Customer ServicePeer Mentor at Macy's Credit And Customer Service
Arvin AquinoArvin Aquino
Credit and Corporate Checks Administrator at Macy's Credit and Customer Services, Inc.Credit and Corporate Checks Administrator at Macy's Credit and Customer Services, Inc.