Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Seasonal Support Driver
UPS
11.2024 - 12.2024
Delivered exceptional customer service by addressing client inquiries and resolving issues promptly and professionally
Formulated efficient route plans to optimize delivery times and enhance operational efficiency
Executed timely package delivery while ensuring adherence to company standards and customer satisfaction
Obtained signatures from customers upon delivery of goods.
Career Coach
KRA Corporation
06.2022 - 09.2023
Developed personalized career strategies for clients, enhancing job placement rates and satisfaction
Conducted one-on-one coaching sessions to aid individuals in identifying their career goals and personal SWOT analysis
Facilitated workshops focused on resume writing, interview preparation, and job search techniques
Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
Career Agent
Access Corporation
02.2020 - 06.2022
Managed customer inquiries, effectively resolving conflicts and ensuring client satisfaction
Led cross-functional teams to complete projects on time, enhancing team collaboration and project success
Provided administrative support through proficient scheduling, clear communication, and organizational tasks
Maintained more than 70% retention ratio by building and strengthening client relationships.
Driver
Access Contracting Group
11.2015 - 10.2019
Conducted thorough pre-trip inspections and maintenance checks to ensure vehicle safety and compliance
Delivered goods to various locations, adhering to strict schedules and maintaining a record of punctuality
Operated commercial vehicles proficiently, ensuring the safe and efficient completion of local deliveries
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Receptionist
Randstad USA
08.2015 - 11.2015
Answered incoming calls and provided essential information to callers, ensuring effective communication and support
Coordinated appointment scheduling, mail handling, and office supply inventory management to maintain efficient office operations
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Procurement Technician
The Ravens Group Inc.
01.2014 - 07.2014
Compiled and matched insurance applications with policy documents to ensure consistency and accuracy before distribution
Verified applicant information against databases, identifying and correcting errors to maintain data integrity
Improved order accuracy by closely monitoring purchase orders and maintaining clear communication with suppliers.
Analyzed spend data to identify opportunities for consolidation or process improvements, resulting in reduced costs and increased efficiencies.
Administrative Assistant
The Ravens Group
10.2008 - 01.2012
Managed the daily processing of invoices and deliverables, ensuring efficient document distribution and task coordination within an office environment
Coordinated scheduling and logistics for meetings, handled all aspects of mail correspondence, and upheld office organization by maintaining an accurate inventory of supplies
Facilitated travel arrangements and financial reconciliations for senior staff, while providing professional customer service and supporting internal communication through the drafting and proofreading of various documents
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Science - Health Science
Ultimate Medical Academy
Clearwater, FL
12.2018
Skills
Accuracy
Admin Assistant
Administrative Support
Clerical Skills
Collaboration
Conflict Resolution
Customer Service
Data Entry
Database
Documentation
Inbound Calls
Loading and Unloading
Order Processing
Proofreading
Receptionist
Scheduling
Shipping and Receiving
Travel Arrangements
Attention to detail
Friendly and outgoing
Verbal and written communication
Certification
Certificate of Appreciation, 2023
Timeline
Seasonal Support Driver
UPS
11.2024 - 12.2024
Career Coach
KRA Corporation
06.2022 - 09.2023
Career Agent
Access Corporation
02.2020 - 06.2022
Driver
Access Contracting Group
11.2015 - 10.2019
Receptionist
Randstad USA
08.2015 - 11.2015
Procurement Technician
The Ravens Group Inc.
01.2014 - 07.2014
Administrative Assistant
The Ravens Group
10.2008 - 01.2012
Associate of Science - Health Science
Ultimate Medical Academy
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