Tamara A. Byrd
Washington,DC
Summary
Reliable Receptionists well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
12
12
years of professional experience
Work History
Front Desk Guest Service Agent
Comfort Inn
10.2022 - Current
- Led the introduction, follow-through, and completion of the guest experience, including check-ins and outs, creating a pleasant atmosphere, and satisfying any and all needs a guest may have
- Fulfilled any special requests or needs, including making edits to room reservations or guest rewards, providing requested information about the area, or assisting with planning group reservations
- Received, organized, and responded to all phone, email, and written correspondences
- Taking phone and online reservations, managing cancellations, and updating room availability
- Assisting guests with requests like booking transportation, restaurant reservations, or other local arrangements
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
Customer Service/Cash Office Clerk
Home Depot
11.2018 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed bookkeeping and accounting consulting services.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
Direct Support & Lead Professional
Capital Care Group
07.2015 - 09.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities for daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills
- Tracked and reported clients progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Self-motivated, with a strong sense of personal responsibility.
Special Needs Bus Aide
On -Time Transportation
05.2013 - 11.2014
- Supervised person's and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Communicated with bus driver to meet persons' medical, physical and behavioral needs during transport.
- Informed caregivers of any person's behavioral changes to formulate guidelines and solutions.
- Helped load and unload disabled and non-ambulatory passengers.
- Maintained clean, tidy and obstruction-free bus interior.
- Responded promptly to any medical or behavioral concerns while en route, prioritizing person's health and well-being at all times.
Education
Cosmetology -
Hair Academy Inc
Diploma -
H.D. Woodson
06.2011
Skills
- Hospitality services
- Oral and written communications
- Time management
- POS systems
- Training and mentoring
- Team building
Timeline
Front Desk Guest Service Agent
Comfort Inn
10.2022 - Current
Customer Service/Cash Office Clerk
Home Depot
11.2018 - 08.2021
Direct Support & Lead Professional
Capital Care Group
07.2015 - 09.2018
Special Needs Bus Aide
On -Time Transportation
05.2013 - 11.2014
Cosmetology -
Hair Academy Inc
Diploma -
H.D. Woodson
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