Tamara Adderly
Philadelphia,PA
Summary
Highly skilled PCT Preceptor with relevant experience in guiding new Patient Care Technicians through on-the-job training. A strong background and highly qualified tech support analysis. Strengths include providing patient-centered care, enhancing clinical skills, and ensuring adherence to safety protocols. Previous roles involved successful implementation of efficient workflows and creation of supportive learning environments for trainees.
Overview
15
15
years of professional experience
Work History
PCT Preceptor
Fresenius Medical Care Holdings Inc.
Philadelphia, PA
04.2020 - Current
- Assessed competency levels of assigned PCTs through observation of their daily tasks and duties.
- Provided support to preceptors by participating in meetings regarding changes in policy or procedure implementation.
- Conducted performance evaluations of PCTs, providing constructive feedback and addressing areas of improvement.
- Demonstrated effective communication strategies when interacting with patients, families, and staff members.
- Adhered to all hospital protocols when dealing with hazardous materials or infectious diseases.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
Manager of Operations
Rose Bar & Lounge
Philadelphia, PA
01.2016 - 05.2020
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
Tech Support Analysis
Comcast Business Service
Horsham, PA
04.2010 - 03.2020
- Provided technical support for end-users experiencing networking issues.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided technical support for various building operations equipment including elevators, escalators and emergency generators.
- Provided technical support in person or by phone regarding data recovery services.
- Provided technical support for digital marketing initiatives including website design and development, SEO optimization.
- Provided technical advice and support to clients regarding cloud solutions.
Education
Associate of Arts - Business Management
Florida Technical College
Orlando, FL05-2017
Skills
- Patient care
- Infection control
- Performance evaluation
- Health documentation
- Communication strategies
- Policy implementation
- Customer service
- Team leadership
- Team building
- Reliability
- Professionalism
- Technology integration
References
References available upon request.
Timeline
PCT Preceptor
Fresenius Medical Care Holdings Inc.
04.2020 - Current
Manager of Operations
Rose Bar & Lounge
01.2016 - 05.2020
Tech Support Analysis
Comcast Business Service
04.2010 - 03.2020
Associate of Arts - Business Management
Florida Technical College
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