Tamara Agner
North Lewisburg,OH
Overview
17
17
years of professional experience
Work History
HEDIS Nurse
Molina Healthcare
Long Beach, CA
09.2016 - 02.2021
- Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Identified new methods to optimize medical records management.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained accuracy, completeness and security for medical records and health information.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Managed system conversion and maintained minimal downtime during updates.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Registered Nurse Case Manager
Molina Healthcare
Columbus, OH
07.2007 - 09.2016
Case Manager II
Elevance
07.2021 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Timeline
Case Manager II
Elevance
07.2021 - 03.2024
HEDIS Nurse
Molina Healthcare
09.2016 - 02.2021
Registered Nurse Case Manager
Molina Healthcare
07.2007 - 09.2016