Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Allen

Phoenix,AZ

Summary

Dynamic professional with extensive experience at SOS Recovery, excelling in client advocacy and individualized care planning. Proven ability to collaborate with medical professionals and implement effective strategies for crisis intervention. Adept at fostering strong interpersonal communication, ensuring quality assurance, and enhancing overall client satisfaction through innovative problem-solving approaches.

Overview

27
27
years of professional experience

Work History

BHP, LC, DPP

SOS Recovery
Las Vegas, NV
08.2021 - Current
  • Communicated regularly with primary care physicians regarding changes in patient status.
  • Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
  • Attended court hearings as a representative of the agency when necessary.
  • Met with probation officers and police to exchange necessary information during treatment process.
  • Collaborated with medical professionals to ensure proper medication management for clients.
  • Organized educational workshops on topics related to substance abuse prevention or mental health awareness.
  • Provided crisis intervention services to individuals in need of immediate assistance.

Case Manager

Comunity Bridges Inc
Phoenix, AZ
11.2017 - 08.2021
  • Organized group activities to provide socialization opportunities for clients.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Developed individualized care plans with input from clients and their families.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Transitioned clients to different providers based on progress or needs.
  • Researched and analyzed community needs to determine program directions and goals.

Customer Care Representative

MMH Consulting
Phoenix, AZ
04.2014 - 06.2017
  • Collaborated with other departments to ensure customers' needs were met promptly and accurately.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Responded proactively to inquiries from regulatory agencies regarding consumer complaints.
  • Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
  • Reviewed customer satisfaction surveys to determine areas needing attention.

Director of Customer Relations

Van Tuyl Automotive Group
Phoenix, AZ
06.1998 - 10.2010
  • Analyzed customer data to develop strategies for improving the overall experience.
  • Drafted reports summarizing customer feedback, trends, and insights.
  • Used telephone, email and web chat services to answer customer questions.
  • Monitored customer service performance metrics to identify areas of improvement.
  • Assessed customer satisfaction with services through follow-up communication.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established relationships with key stakeholders in order to maintain a positive public image.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Counseling Psychology

Grand Canyon University
Phoenix, AZ
05-2026

High School Diploma -

Deer Valley High School
Glendale, AZ
06-1992

Skills

  • Adaptability and flexibility
  • Interpersonal communication
  • System implementation
  • Individualized care planning
  • Collaboration with professionals
  • Client advocacy
  • Effective communication
  • Problem solving
  • Quality assurance controls

Timeline

BHP, LC, DPP

SOS Recovery
08.2021 - Current

Case Manager

Comunity Bridges Inc
11.2017 - 08.2021

Customer Care Representative

MMH Consulting
04.2014 - 06.2017

Director of Customer Relations

Van Tuyl Automotive Group
06.1998 - 10.2010

Bachelor of Science - Counseling Psychology

Grand Canyon University

High School Diploma -

Deer Valley High School

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