Tamara Allison

Work History

NeuroResorative

10.2022 - 03.2023

Provides on-call assistance to staff during emergencies and schedules staff to fill shifts as needed
Composed work schedules for staff members and confirmed shifts had proper coverage
Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues
Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance
Monitored, evaluated and recorded client progress with respect to treatment goals
Collaborated closely with treatment team to appropriately coordinate client care services
Adhered to HIPAA confidentiality requirements by safeguarding files
Reviewed records to evaluate mental or physical condition of client or patient.OFFICE ADMINISTRATOR/

Agents Of Change

08.2021 - 04.2022

Processed financial documents, contracts, expense reports and invoices.
Replenished office supplies, placing new orders for restocking to maintain inventory
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
Created memos, letters and other documents, fostering internal and external communication
Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases
Automated office operations by managing client correspondence and data communications
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

Gateway Homes, Inc.

06.2018 - 12.2019

Collected information about clients through interviews, observation or tests
Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems
Referred clients to external resources for additional support
Created client treatment plans based on assessments and goals
Monitored and educated clients on medication usage, symptoms and side effects
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
Collaborated closely with treatment team to appropriately coordinate client care services
Assisted clients with conflict resolution strategies and anger management techniques
Promoted independence by assisting and supervising clients while completing daily living activities
Monitored, evaluated and recorded client progress with respect to treatment goals
Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships
Facilitated weekly group sessions focused on various issues to help groups and individuals
Reviewed records to evaluate mental or physical condition of client or patient
Completed home visits of transitioned clients to monitor stability while living in community.

Rescare Homecare

08.2011 - 01.2018

Facilitated activities of daily living, personal hygiene management, feeding and ambulation
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
Observed and reported unusual symptoms and changes to charge nurse..
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
Assisted residents in preparing for activities and social programs
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Documented activities and recorded information in EMR system.

TTEC

09.2012 - 03.2015

Answered inbound customer calls and responded to inquiries
Listened to client concerns and asked questions to better understand needs
Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling
Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
Worked with customers while accessing, reading and inputting information into numerous applications
De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Responded to billing questions by researching information
Processed customer payments by entering credit card information in system
Updated information and details of calls and inquiries in customer service database for future reference.