Tamara Asher

Consulted with various teams as the subject matter expert of the ResultsPlus fundraising database platform.

• Advised sales department of special needs for potential new clients coming from the ResultsPlus database platform
• Acted as first point of contact for new customers transitioning to DonorPerfect
• Collaborated with the data transfer team to help streamline the data transfer process from ResultsPlus to DonorPerfect
• Assisted the lead trainer to help produce specific training program for new ResultsPlus to DonorPerfect customers to enhance understanding of key differences in functionality

Also was part of a new team tasked with re-imagining the onboarding process for ResultsPlus customers. The group efficiently onboarded 51 customers in just three months. This process is now offered as a streamlined and cheaper onboarding option to all new customers.

1996 - 2024

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted with internal software product testing prior to release for customer use.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.

2004-2012 - Trained customers in a classroom setting.

2005-2024 - Collaborated with cross-functional teams to create custom functionality for new and existing customers.

2006-2024 - Performed data conversions.

2012-2024 - Created and modified custom reports, plus maintained canned reports included with the software.

2013-2015 - Provided guidance as team lead to ensure consistent delivery of exceptional customer service.

2022-2024 - Implemented a new format for virtual training to allow for customer interaction and feedback.