Tamara Asou
Dubai,UAE
Summary
Dynamic Learning & Development leader with a proven track record at Pfizer, excelling in curriculum development and stakeholder engagement. Adept at driving impactful training initiatives that enhance colleague performance and business outcomes. Strong analytical thinker committed to fostering a culture of continuous improvement and equipping teams with essential skills for success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Global L&D Content & Learner Experience Excellence
Pfizer
08.2024 - Current
- Lead and significantly contribute to key enterprise learning and development initiatives, fostering a learning culture and advancing digital capabilities.
- Drive excellence in learning solutions to maximize learning impact and colleagues growth.
- Develop and scale global L&D standards and guidelines.
- Equip and support Pfizer learning professionals with these global standards and guidelines.
- Build a pipeline of prioritized skills learning solutions aligned with corporate strategy, business goals, and learner needs.
- Design role-specific, relevant, high-quality, engaging skills learning journeys at the moment of need.
- Design impactful learning experiences that build critical skills in support of the organization's Blueprint.
- Deliver engaging and interactive learning experiences to promote active participation and drive on-the-job applications.
- Continuously improve and iterate learning solutions based on quality and impact metrics to enhance learners experience.
Commercial Model & Market Strategy Global Training Senior Manager
Pfizer
04.2017 - 08.2024
- Collaborate with Global and Regional Business Strategy teams to gain deep insights into evolving Go-to Market models, roles, and capabilities, fostering a comprehensive understanding to drive impactful learning and development initiatives.
- Identify and assess the capabilities & skills application gaps among Customer facing colleagues to inform future L&D priorities & investments.
- Lead the design and development of best-in-class skills curricula, learning experiences and training plans to drive colleagues' performance and business impact for commercial roles: customer facing colleagues and managers.
- Collaborate with Regional Training teams to customize Global Curricula for regional use and upskill them to execute training plans effectively.
- Establish a strong working relationship with Senior BU leaders and provide expertise for successful transition to new commercial models.
- Maximize the strategic use and business value of the omnichannel ecosystem, technologies, and tools.
- Continuously improve Global training strategies and content by measuring the quality, usage, and impact of Global curricula and training interventions on performance, using both business performance and training metrics.
Brands & Skills Training Manager GLM
Pfizer
05.2014 - 04.2017
- Responsible for the Brands and soft skills training of CFCs GLM for GEP, GIP, Vaccines and Oncology in relevant to their role curriculum.
- Continue to develop Customer facing Colleagues capabilities, through needs analysis and customized solutions.
- Support GCO and GLM Business and Financial objectives achievement across Business Units.
- Consultative partnering with Functional business clients to find the best ways to Support Gulf & Levant brand plans, POAs and New Product launches and Campaigns.
- Drive excellence in brand knowledge and related skills through regional brand training approach and training tools.
Field Force Trainer, Levant & Egypt
Pfizer - Nutrition
Amman, Jordan
08.2011 - 04.2014
- Responsible for the learning & development of the Pfizer/ Wyeth Nutrition Field Force in Egypt & Levant.
- Strengthen relationships with Key Opinion Leaders in the specialist field across Egypt, Jordan, and Lebanon.
- Collaborate across business functions to support brand plans, cycle meetings, product launches, and campaigns.
- Build a strong and highly effective team across Egypt & Levant through training need analysis, joined field visits and interpersonal skills training interventions.
- Deliver first line managers training on effective coaching, building effective teams, and matrix management.
- Maximize Sales Field Force effectiveness and engagement through the Own your Development Project.
- Execute FFE initiatives flawlessly (Brand Journey, Segmentation Tools, and Reporting system).
- Foster a positive learning environment and encourage individual development for talent management.
Territory Manager CNS Line
Pfizer
Amman, Jordan
03.2010 - 08.2011
- Lead, shape and develop the sales strategy focusing on the CNS line.
- Strongly involved in Tender Business data gathering and filtering to build on the Pfizer Partnership Program initiative.
- Working Cross- Functional with Sales Manager, NSM and Marketing, to maintain high business support.
- Build on the existing relationships with Key Opinion Leaders in the specialist field.
- Manage sales and promotional activities to accomplish sales objectives in Jordan.
- Lead, direct and coach Medical Representatives, Support in Setting their objectives and plans for their professional development and review its implementations.
- In Feb 2011 I became Field Force Trainer / Jordan and was Strongly involved with FFE & Training Manager in Launching CFSA in Jordan.
- Conduct coaching field visits with Medical Representatives/ Jordan.
CNS Medical Representative
Wyeth
Amman, Jordan
12.2005 - 03.2010
- Fully Responsible of Effexor Business, achieving budget and meeting sales objectives in Jordan.
- Managing KOLs and HCPS in the specialist field, Jordan.
- Strongly involved in tender business, DRMS, MOH, KAUH and JUH.
- Plan and Conduct Relevant Scientific HCPs meetings and educational programs.
- From Jan 2009 I took an additional assignment of coaching and support new hires selling skills.
Professional Sales Representative
MSD
Amman, Jordan
06.2002 - 11.2005
Medical Representative
Boehringer Ingelheim
Amman, Jordan
03.2000 - 05.2002
Sales Representative
Aventis Pasteur
Amman, Jordan
08.1999 - 02.2000
Education
Bachelor of Pharmacy -
Jordan University of Science & Technology
Jordan08.1999
Certificate in Pharmaceutical Marketing and Promotional Skills -
Yarmouk University
Jordan08.1999
Skills
- Strong interpersonal and communication skills
- Learning design and curriculum development
- Stakeholder engagement
- Business Acumen
- Analytical thinking
Certification
- Certificate in Vaccines – 1999 Pasteur, France
- Certificate in Selling Skills – 2000 Aventis Pasteur, UAE
- Cardiovascular Product Training – 2000 Boehringer Ingelheim, Egypt
- Certificate of Accomplishment in PSS- 2000 Boehringer Ingelheim, Egypt
- Musculoskeletal Product Training – 2000 Boehringer Ingelheim, Egypt
- Certificate in Presentation Skills – 2000 Future Intl. Group, Jordan
- Respiratory Product Training – 2002 MSD, Jordan
- Professional Communications I – 2002 MSD, Jordan
- High-Impact Communications Workshop – 2003 MSD, Jordan
- Group Communications – 2004 MSD, Jordan
- Professional Communications II – 2005 MSD, Jordan
- Professional Communications Style – 2005 MSD, Jordan
- CNS Product Training– 2006 Wyeth, Egypt
- Customer Focus Selling Skills – 2006 Wyeth, Egypt
- Anti-infective Product Training – 2006 Wyeth, Egypt
- Group Presentation Skills – 2007 Wyeth, Jordan
- Return on Investment Coaching Training – 2009 Wyeth, Egypt
- Territory Management Excellence Training – 2009 Wyeth, Jordan
- Building Advocates and Social Styles Training – Pfizer, Jordan
- Building Effective Teams Training – 2011 Pfizer, Lebanon
- Matrix Management Training – 2011 Pfizer, Lebanon
- Negotiation Selling Excellence and Customer Focused Selling Train the Trainer Training – 10/01/11 Pfizer, UAE
- Consultative Partnering Train the Trainer 2014-2016 – Pfizer, UAE
- Insight Discovery Program 2017 - Insights Discovery, South Africa
- Designing Instruction Program 2018 Friesen, Kay, and Associates, USA (Online)
- Whole Brain Thinking, HBDI 2024 Pfizer, USA
References
References available upon request.
Languages
- Arabic, First Language
- English, Proficient
Timeline
Global L&D Content & Learner Experience Excellence
Pfizer
08.2024 - Current
Commercial Model & Market Strategy Global Training Senior Manager
Pfizer
04.2017 - 08.2024
Brands & Skills Training Manager GLM
Pfizer
05.2014 - 04.2017
Field Force Trainer, Levant & Egypt
Pfizer - Nutrition
08.2011 - 04.2014
Territory Manager CNS Line
Pfizer
03.2010 - 08.2011
CNS Medical Representative
Wyeth
12.2005 - 03.2010
Professional Sales Representative
MSD
06.2002 - 11.2005
Medical Representative
Boehringer Ingelheim
03.2000 - 05.2002
Sales Representative
Aventis Pasteur
08.1999 - 02.2000
Bachelor of Pharmacy -
Jordan University of Science & Technology
Certificate in Pharmaceutical Marketing and Promotional Skills -
Yarmouk University
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