Tamara Aydlette
Summerville,SC
Summary
Experienced Front Desk Agent with experience in a variety of different industries. Highly skilled in hands-on applications such as MS Office and QuickBooks. Always friendly, personable and astute. Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Stars And Strikes Family Entertainment Center
01.2023 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Bartender
Knuckleheads Bar
06.2016 - 01.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Driver
Uber
10.2017 - 06.2019
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Folding Lead
CINTAS, Professional Uniform and Facility Services
05.2016 - 10.2017
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
Education
High School Diploma -
Stratford High School
June 1999
Skills
- People-Oriented
- Multi- line phone
- System expert
- Inventory
- Management
- Outstanding
- Interpersonal skills
- Interests
- Family
- Communication skills
- Team Lead
- Time Management
- MS Office Proficiency
- Database
- Administration
- Multitasking
- Strengths
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Monitoring
Accomplishments
- Promoted to Operations Manager after 1 years with the company.
Languages
English
Full Professional
Interests
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Gardening
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Music
- I like working with my hands and fixing things
Timeline
Operations Manager
Stars And Strikes Family Entertainment Center
01.2023 - Current
Driver
Uber
10.2017 - 06.2019
Bartender
Knuckleheads Bar
06.2016 - 01.2023
Folding Lead
CINTAS, Professional Uniform and Facility Services
05.2016 - 10.2017
High School Diploma -
Stratford High School
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