Marlena Graham
Brooklyn,NY
Summary
Seeking a challenging and significant growth-oriented career in a professional atmosphere with a high standard of work culture while providing quality services to families and their loved ones. Excellent verbal and written communication skills Highly reliable self-starter, can be counted on to complete assignments Proven ability to identify analyze, and solve problem Experienced in customers relations
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Heaven's Hands
01.2022 - Current
- Assisted individuals with disabilities to become more independent and learn life skills
- Recognize that each person we support is a valued member of society and help others to understand their value through advocacy, inclusion and full community participation
- Be knowledgeable of and implement each person we support’s person-centered plan, including but not limited to habilitative plans, staff action plans, and life plans
- Assess and monitor progress while recognizing that each person we support has the potential for lifelong learning and growth
- Participate in all scheduled or required meetings and training as requested by the Program Supervisor, or designee
- Promoting skill development, interests, and hobbies in a therapeutic environment.
Paralegal
Law Office Of Robert Gross
01.2017 - 01.2018
- Assisted the attorney in case preparation by doing legal research
- Answered phone calls, informed clients of their court dates, scheduled video conferences for incarcerated clients to speak to the attorney, kept clients updated about their case, directed clients to nearby free resources
- Organized case files, uploaded case files to google drive, ran errands, delivered orders to the court, drafted motions, drafted applications for Osborne for clients.
Youth Advisory Council Member
CORO
01.2014 - 01.2015
- Collaborated with Wingate Campus school administration to find out the issues on campus
- Conducted surveys and focus groups of student body, conducted surveys at each school campus
- Wrote proposals and led strategy meetings.
Youth Ambassador
01.2013 - 01.2014
- Learned about various educational policies
- Conducted interviews of various professionals in and out of the D.O.E
- Conducted workshops and facilitated events.
Volunteer
BUILDON
01.2011 - 01.2012
- Delivered meals to the elderly and disabled
- Planted fresh produce in community gardens
- Served food at homeless shelters around the city
- Created books to send to children in South America.
Education
Bachelors of Science-Justice Studies Graduate -
Berkeley College
Skills
- Skilled at working with other people with diverse backgrounds
- Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
- Excellent record keeping, multi-tasking, and time management
- Decision-making support
- Health and safety requirements
- Disability Awareness
- Care Plan Management
- State regulations knowledge
- Medical office administration
- Time Management
- Service Documentation
- Staff Collaboration
Timeline
Direct Support Professional
Heaven's Hands
01.2022 - Current
Paralegal
Law Office Of Robert Gross
01.2017 - 01.2018
Youth Advisory Council Member
CORO
01.2014 - 01.2015
Youth Ambassador
01.2013 - 01.2014
Volunteer
BUILDON
01.2011 - 01.2012
Bachelors of Science-Justice Studies Graduate -
Berkeley College