Tamara Banko

Summary

As the Operations and Events Manager at “Zoku sushi”, I played a role in overseeing and enhancing both the day-to-day operations and event management functions within a dynamic sushi ghost kitchen and delivery company.

Key responsibilities

• Directed all operational activities for a sushi delivery company.
• Cultivated relationships with high-value clients and addressing specific needs.
• Oversaw logistics, ensuring efficient order processing and timely deliveries.
• Managed and trained a dedicated team, enhancing service quality.
• Implemented streamlined processes, optimizing efficiency and reducing delivery times.
• Collaborated with the culinary team to maintain food quality and consistency.
• Orchestrated and executed a diverse range of successful events with meticulous attention to detail.
• Collaborated with clients to understand their preferences and needs, tailoring events accordingly.
• Coordinated logistics, including venue setup, catering, and ensuring seamless execution.
• Coordinated post-event evaluations, collecting feedback for continuous improvement

Summary

A versatile team member at “Fiat cafe”, I undertook various roles, seamlessly transitioning between serving, managerial duties, and hosting responsibilities

Key Responsibilities:

• Provided exemplary table service, ensuring a positive dining experience for guests.
• Demonstrated in-depth knowledge of the menu, making recommendations and catering to individual preferences.
• Handled customer inquiries, managed orders, and ensured timely delivery of meals.
• Assumed managerial responsibilities in the absence of the owner, overseeing daily operations.
• Managed staff and assigned tasks to ensure a smooth workflow.
• Addressed and resolved customer concerns promptly and effectively.

Summary

As the Restaurant Manager at Maistra Hospitality group, I oversaw all aspects of restaurant operations, prioritizing supply management, menu innovation, and efficient inventory control. I also focused on creating positive guest experiences, ensuring a safe environment, and actively participated in strategic initiatives to drive revenue growth

Key responsibilities

• In charge of restaurant operations, including supply ordering, menu creation, and daily schedules.
• Optimized inventory control and reduced costs without compromising service quality.
• Crafted innovative menus, enhancing guest satisfaction and driving repeat business.
• Efficiently managed staff schedules for peak productivity.
• Ensured smooth opening and closing procedures for a safe and welcoming environment.
• Proactively addressed customer feedback, elevating guest experiences.
• Collaborated on strategic initiatives, driving revenue growth

Summary

Oversaw restaurant and cocktail bar operations at Valalta Vacation Resorts focusing on team leadership, menu innovation, and efficient inventory management. Addressed customer feedback for increased revenue and guest satisfaction

Key Responsibilities

• Managed comprehensive restaurant and cocktail bar operations
• Provided leadership and training to a diverse team, ensuring seamless service and elevating guest experiences.
• Innovated cocktail menus to enhance offerings and drive revenue growth.
• Optimized inventory control to reduce waste and boost overall profitability.
• Maintained strict adherence to health and safety standards.
• Designed and promoted special events, attracting guests
• Proactively addressed customer feedback to ensure consistently high guest satisfaction.
• Achieved a notable increase in revenue during the tenure.