Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tamara Baynard

Wake Forest,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport . Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

31
31
years of professional experience

Work History

Member Service Lead

Sam's Club
Wake Forest, NC
03.2019 - Current
  • Cross-trained in different internal databases and service positions to help team members meet coverage needs
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Consulted with customers regarding needs and addressed
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

Personnel Training Coordinator

Sam's Club
Wake Forest, NC
04.1993 - 03.2019
  • Handled staffing requirements, including hiring, scheduling and payroll.
  • Coordinated training for all associates ranging from new hires to management.
  • Assisted club manager with payroll budgets.
  • Ensured policies and procedures where in compliance with federal, state and local laws.
  • Handled worker’s compensation claims, leave of absence and associate benefits.
  • Organized all associates personnel files to ensure proper documentation and confidentiality was maintained according to company guidelines.

Education

Indiana State University

Pasadena City College

Skills

  • Customer support
  • Employee coaching
  • Customer relations
  • Senior leadership support
  • Schedule mastery
  • Excel/Word
  • Organization
  • People skills/communication skills
  • Research and Planning

Affiliations

Highly committed to giving back to the community. In addition to coordinating volunteer activities for multiple clubs, I volunteered weekly at the local soup kitchen for over 6 years.

Timeline

Member Service Lead

Sam's Club
03.2019 - Current

Personnel Training Coordinator

Sam's Club
04.1993 - 03.2019

Indiana State University

Pasadena City College

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Tamara Baynard