Summary
Overview
Work History
Education
Skills
I am a proud military spouse and I enjoyed the years I got to spend as a stay at home mom.
Timeline
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Tamara Becker

Tamara Becker

Moreno Valley,CA

Summary

Customer-focused professional with 7+ year career in customer service industry. Successfully applying great problem solving stills and creating a positive workplace in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Office Manager

Katie's Cleaning Service
03.2022 - 04.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.

Front Desk Associate

Bayou Fun Time Bowl
09.2015 - 04.2016
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered guest questions and referred to local points of interest.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk

Bay Area Athletic Club, Coos Bay Or
12.2009 - 03.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected fees, and payments from guests.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Teller

Bank Of America
04.2008 - 11.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Front Desk

Evergreen Fitness
02.2007 - 03.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front desk area, facilities and equipment to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected fees, and payments from guests.
  • Signed up guests for memberships.
  • Made guests drinks such as coffee, protein shakes and more.
  • .Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

High School Diploma -

Port Townsend High School
Port Townsend, WA
06.2006

Skills

  • Business Administration
  • Sales Activities
  • Banking Operations
  • Graphic Design
  • Customer Relations
  • Customer Service
  • Accounts Payable and Receivable
  • Organizational Skills
  • Scheduling
  • Communication

I am a proud military spouse and I enjoyed the years I got to spend as a stay at home mom.

I am proud to say that, my husband has just retired from the military after 20 years of service and, for the last 17 years I had the opportunity to move all over the country with him. I spent a good amount of that time as a stay at home mom raising my 3 children and maintaining my home while my husband was away.

Timeline

Office Manager

Katie's Cleaning Service
03.2022 - 04.2023

Front Desk Associate

Bayou Fun Time Bowl
09.2015 - 04.2016

Front Desk

Bay Area Athletic Club, Coos Bay Or
12.2009 - 03.2010

Teller

Bank Of America
04.2008 - 11.2009

Front Desk

Evergreen Fitness
02.2007 - 03.2008

High School Diploma -

Port Townsend High School

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Tamara Becker