Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara Beiswenger

Charlotte,NC

Summary

Results-driven customer service professional with a proven ability to exceed customer expectations and contribute to the overall success of the organization. Demonstrated expertise in resolving inquiries, handling complaints, and ensuring customer satisfaction. Possesses excellent communication skills, both written and verbal, coupled with a strong commitment to maintaining a positive and solution-oriented approach in high-pressure situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Worship Leader

Elevation Church
10.2021 - Current
  • Coordinated music and special vocals for worship services.
  • Recruited volunteers for choirs and worship teams.
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
  • Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
  • Developed programs for holidays and unique events.
  • Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
  • Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Oversaw administration and management of all areas of ministry.
  • Created budgets and work with accounts payable for Musicians and Associate Worship Leaders
  • Planned and executed our social media account with appropriate and exciting content

Nanny

Various Families
01.2015 - 10.2021
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Helped children complete homework assignments and school projects.

Customer Service Representative

Wawa
03.2014 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Lifeguard

West Chester Area YMCA
04.2013 - 07.2015
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Administered CPR and first-aid following best practices.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Trained new lifeguards on safety procedures and protocol.

Education

Associate of Applied Science - Health Science

Delaware County Community College
Media, PA
08.2017

Associate of Applied Science - Medical Assistant

Technical College High School
Downingtown, PA
06.2015

High School Diploma -

B. Reed Henderson Senior High School
West Chester, PA
06.2015

Skills

  • Team Oversight
  • Vocal Expertise
  • Approachable
  • Consultative Sales
  • Data Collection
  • Account Updating
  • Data Entry
  • Appointment Scheduling
  • Complaint Resolution
  • Problem-Solving Abilities
  • Strategic Sales Knowledge
  • Microsoft Excel
  • Documentation
  • Technical Support
  • Document Control
  • Critical Thinking
  • Conflict Resolution
  • Staff Education and Training
  • Team Development

Certification

  • Certified Medical Assistant
  • CPR and First Aid Training - Annually

Timeline

Worship Leader

Elevation Church
10.2021 - Current

Nanny

Various Families
01.2015 - 10.2021

Customer Service Representative

Wawa
03.2014 - 10.2015

Lifeguard

West Chester Area YMCA
04.2013 - 07.2015

Associate of Applied Science - Health Science

Delaware County Community College

Associate of Applied Science - Medical Assistant

Technical College High School

High School Diploma -

B. Reed Henderson Senior High School

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